Brenda Hernandez

- Provide branch coverage and operational support across the branches in the district, adapting quickly to varying customer volumes, team dynamics, and branch needs.

- Step in to support short-staffed branches, maintaining service levels and minimizing operational disruption.

- Build rapport with customers in new environments, delivering consistent, high-quality service and personalized banking products and services.

- Connect with branch leadership and team members at the start of day to ensure smooth daily operations and coverage.

- Assisted with permanent branch closures, including cash reconciliation, records management, and compliance with security and risk protocols.

- Identify customer financial needs and recommend appropriate products, generating referrals to lending, mortgage, and investment partners.

- Conduct outbound calls to prospective and existing customers to introduce banking products, assess financial needs, and schedule in-branch appointments.

- Built and maintained strong relationships with customers by understanding financial goals and recommending tailored banking options.

- Opened, maintained, and serviced consumer and business accounts including checking, savings, and lending products.

- Educated customers on digital banking tools and convenience services to help customers do their daily banking.

- Resolved customer concerns efficiently while maintaining professionalism and high satisfaction standards.

- Knowledge and understanding a book of business processes to manage and meet customer needs.

- Conducted outreach calls to connect with existing customer to share new products and services that we have. Generate new business opportunities through targeted outreach and follow-up activities.

- Identify opportunities to leverage partners and connections customers with the appropriate partner or relationship manager to fit customer need.

- Supported cash controls, audits, and internal control tasks to ensure accuracy and regulatory compliance.

- Assisted customers in providing exceptional front-line customer service by processing deposits, withdrawals, transfers, and payments.

- Built positive relationships with customers through friendly, professional, and goal-oriented interactions.

- Identified customer needs and created teller referrals to personal bankers when a customer need came into the conversation.

- Followed fraud prevention and risk management procedures to protect customer and Wells Fargo.

- Selected to mentor or support new tellers, was given the authority to be a transaction approver.