Brenda Hanna
Calgary,Alberta
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
33
33
years of professional experience
Work History
Delivery Courier
SkipTheDishes Restaurant Services
Calgary, AB
06.2017 - Current
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Ensured safe transportation of packages with careful handling and secure storage methods.
Cashier
Calgary Coop
Calgary, AB
06.2019 - 08.2020
- Customer service, sales, cash handling
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Manager
Telford Inc
02.2016 - 01.2018
- Open and closing of the store
- Sales, customer service, loss prevention, Interviewing and hiring of staff
- Manager reports directly to head office
- Monthly quota driven
- Display and inventory, responsible for stock, and banking deposits.
Cashier
Lowes Canada
04.2014 - 03.2015
- Customer service, sales, cash handling
Operations Manager
Ranchman's
05.2013 - 08.2013
- Responsible for the open and close of the establishment daily staff assignments, ensure staff floats and cash outs are correct Manage the set-up of special events, and customer service, problem solving, club cleanliness, manage door security (minors, intoxicated customers etc)
Games Manager
Century Casino
05.2012 - 04.2013
- Responsible for opening and closing the casino gaming floor Liaised with Volunteer Advisors and ensured all bank, floats were maintained, Interact with all departments, staff, clientele and casino owner/operators
- Required to have license and be able to clear security checks
- Accountable for the guidelines set out by the Alberta Gaming Commission.
Supervisor - Craps Division
Cash Casino Ltd.
09.2000 - 04.2012
- Set all staffing needs, schedules and issues
- Hiring and training of all craps dealers
- Work with $80k float, able to deal with large sums of money and balance float
- Customer service, comps, disputes, resolutions Professionally run the game and interact with clientele
- Required to have license and be able to clear security checks
- Accountable for the guidelines set out by the Alberta Gaming Commission.
Pit Boss
Cash Casino Ltd.
01.1991 - 09.2000
- Over saw the operation of the following games Craps, Roulette, Baccarat, Blackjack, Big Raise Texas Hold’em, Three & Four Card Poker, Caribbean Poker and Spanish Twenty-one
- Ensured the games were run in accordance with the guidelines set out by the Alberta Gaming Commission
- Professionally run the games and interact with clientele.
Education
Master - Reiki
Mount Royal University
Calgary, AB03.2018
High School Diploma -
Western Canada High School
Calgary, AB06.1988
Skills
- I possess strong interpersonal and communication skills developed through work in customer service and relationships with business clients I work well independently and enjoy a team-oriented atmosphere I have developed a strong work ethic with the cornerstone of honesty and integrity and enjoy a positive attitude I am easily adaptable and enjoy new challenges and willingness to learn
- Working Independently
- Valid Driver's License
- Package Delivery and Pick-up
- Excellent driving skills
- Clean Driving Record
- Time Sensitive Deliveries
References
References upon request.
Hobbies and Interests
Making homemade dog and cat treats, fashion, home design, barbie collecting. Reiki master degree for humans and animals from the Mount Royal University.
Languages
English
Professional Working
Timeline
Cashier
Calgary Coop
06.2019 - 08.2020
Delivery Courier
SkipTheDishes Restaurant Services
06.2017 - Current
Manager
Telford Inc
02.2016 - 01.2018
Cashier
Lowes Canada
04.2014 - 03.2015
Operations Manager
Ranchman's
05.2013 - 08.2013
Games Manager
Century Casino
05.2012 - 04.2013
Supervisor - Craps Division
Cash Casino Ltd.
09.2000 - 04.2012
Pit Boss
Cash Casino Ltd.
01.1991 - 09.2000
Master - Reiki
Mount Royal University
High School Diploma -
Western Canada High School