Summary
Overview
Work History
Education
Skills
Languages
Additional Information
References
Timeline
Generic

Brenda Graham

McAdam

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Canada Post
10.2023 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Technical Support Representative

Government Of New Brunswick
03.2018 - 10.2023
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for our online courses
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on our branch, ensuring accurate information was provided to customers at all times.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.

Records Management Technician

Department Of Fisheries And Oceans
06.2001 - 06.2002
  • Created detailed user guides for electronic records management software, facilitating seamless adoption among team members unfamiliar with the system''s functionalities.
  • Provided training to staff on proper records handling procedures, minimizing potential risks associated with mishandling sensitive information.
  • Managed secure disposal of obsolete or expired records in accordance with company policies and legal requirements.
  • Responded promptly to internal and external requests for information retrieval, ensuring timely access to relevant documents while adhering to privacy guidelines.

Education

Diploma - Records Management Technician

CCNB
Campbellton, NB
06.2001

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Technical Support
  • Filing

Languages

English
Full Professional
French
Native or Bilingual

Additional Information

I have done plenty of Volunteering to help the community.

Chair and other positions on the Board of directors of Autism Connections Fredericton for approximately 6 years.

Enjoy and strive to learned new things and increase my knowledge in different subject areas.


References

References will be given by request.

Timeline

Customer Service Representative

Canada Post
10.2023 - 04.2024

Technical Support Representative

Government Of New Brunswick
03.2018 - 10.2023

Records Management Technician

Department Of Fisheries And Oceans
06.2001 - 06.2002

Diploma - Records Management Technician

CCNB

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Brenda Graham