Brenda Gomez
Long Beach,CA
Summary
Dynamic retail professional with extensive experience at Walmart, recognized for enhancing customer satisfaction through exceptional service and product knowledge. Proven ability to lead teams, manage inventory, and drive sales growth. Skilled in cash handling and effective communication, consistently achieving high performance in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Men's Department Manager
Walmart
06.2018 - 11.2025
- Developed high-performing team members through consistent coaching, training sessions, and performance evaluations.
- Manage team productivity by assigning responsibilities, observing performance, and providing feedback.
- Handled and resolved customer complaints earning the store a 95% customer satisfaction rate overall.
- Trained more than 25 associates focusing on customer service
- Supported the opening and closing of each shift demonstrating leadership and punctuality.
- Operated a Point Of Sales system with 100%accuracy, ensuring that 100+ transactions weekly were processed efficiently and securely
Stocker
DD's Discount
01.2018 - 06.2018
- Assisted in organizing merchandise displays to enhance product visibility and accessibility.
- Maintained cleanliness and organization of stock areas to promote safety and compliance.
- Executed stock replenishment tasks to ensure shelves were consistently filled.
- Assisted in unloading deliveries and organizing backroom stock.
- Utilized knowledge of store layout to guide customers in locating products.
- Assisted customers with special requests, enhancing their shopping experience at the store.
Jewelry Sales Associate
Walmart
02.2014 - 06.2018
- Educated customers about jewelry materials and styles, enhancing their shopping experience and satisfaction.
- Maintained cleanliness and organization of the sales floor to ensure a welcoming environment.
- Proactively engaged with customers on the sales floor demonstrating product knowledge and exceptional customer service, implemented suggestive selling techniques contributing to a 25% increase in sales
- Assisted over 100 customers per shift by answering questions, providing merchandise expertise, processing orders, and handling payments.
Apparel Associate
Walmart
06.2010 - 02.2014
- Assisted over 50 customers daily in selecting appropriate apparel sizes and styles, enhancing shopping experience.
- Maintained clean and organized inventory and curated displays of rotating seasonal clothing and accessories
- Conducted daily merchandise stocking achieving full shelf availability
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
Skills
- Store operations
- Product presentation
- Inventory management
- Multitasking
- Excellent communication
- Customer Satisfaction
- Cash Handling
- Time management
- Product knowledge
Languages
Spanish
Native or Bilingual
Timeline
Men's Department Manager
Walmart
06.2018 - 11.2025
Stocker
DD's Discount
01.2018 - 06.2018
Jewelry Sales Associate
Walmart
02.2014 - 06.2018
Apparel Associate
Walmart
06.2010 - 02.2014