Brenda Glazier

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Taking inbound calls and handling technical questions regarding products and services.
• Provide a central point of contact for dealers all across Canada.
• Provide sales representatives, managers and district operations management the necessary support related to claims.
• Approving or denying exceptions entered in the system by the dealers all across Canada.
• Assisting dealers with any related questions in regards to the usage of the system.
• Identifying inconsistencies during the implementation of Smart Vincent system while providing guidance and training to the new users.
• Generate chargebacks to accounts when necessary.
• Analyze different scenarios that presents itself while having a vigilant eye for false information.
• Thorough and in-dept understanding of how a claim gets approved or denied.

Explain rules and regulations to dealers. Maintaining good team interaction.

Evaluating and processing Exception requests using Smart VINCENT, NAVIS, the Incentive Input System (ISIS), Vehicle Visibility, CKS consumer link, STARS profile/P2P Certification database.

Processed payment reconciliations in Smart VINCENT on behalf of the DCP Designers.

Identify and alert DCP Design Analysts and Management of deficiencies in Smart VINCENT incentives payment system that impacts dealer’s ability to claim and be paid for incentives.

• Answered phones to respond to customer questions, provide information and schedule appointments.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Assisted chiropractor during patient exams to implement treatment plans quickly.
• Greeted incoming visitors warmly with respect and dignity and directed patients to appropriate areas to keep office running smoothly.
• Being a resourceful support to patients
  Maintaining an orderly work area
  Collecting and processing payments from patients and insurance companies
• Keeping the office clean and tidy
• Maintaining organized files on patients
• Building a bond and a trust from the very start
  
  
  

• Performed routine data entry or document management.
• Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
• Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
• Responded to requests for information from public, other municipalities or state and federal legislative offices.

• I performed the function of a licensing and registration program officer for the Revenue and Taxation Division.

• Analyzed and made sound decisions while considering approval of licenses especially when taxes are involved.
• Provided positive feedback to Investigators.
• My primary area of focus was in the issuance or denial of licenses under the Gasoline and Motive Fuel Tax Act and the Tobacco Tax Act which required a high level of initiative and independent judgment.

• My functions were not limited to the issuance of new licenses but also the renewal of expired licenses and the monitoring of various accounts.
• I maintained accurate records, exercise due diligence when recording information on accounts and making any changes to taxpayers records.
• A fundamental component of the licensing function is the ongoing communication and support to Audit and Investigation, taxpayers, collectors and licensees.
• Established communications with external stakeholders.
• Communicated with other functional units in both written and verbal formats in French and English.
• Handled both incoming and outgoing calls, preparing letters and data entry.
• Worked with various systems such as, CRS (Consolidated Registry System), Motor Vehicle database, Reporting System for IFTA (International Fuel Tax Agreement), Gasoline Wholesalers, Corporate Affairs Registry database and IFTA Inc. Clearinghouse.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams. My duties were receiving and distributing different specimens to different departments within the laboratory. Input of data into the system in a fast paced environment.

March 96 to May 97 – Chaleur Regional Hospital, Bathurst, NB

Worked at the Human Resources department. My duties were to confirm certain information on the telephone, file certain documentation, type reports and to greet walk-in customers. I was then promoted to longer term employment within that same hospital

April 1992 - Chaleur Regional Hospital, Bathurst, NB

Practicum (3 weeks) within the department of Education. My duties were to organize assemblies and seminar. As a result of my working ethics, this led to the following work experience in the same establishment.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.