Brenda Gerardo Lujan
Fontana
Overview
27
27
years of professional experience
Work History
Salesperson
El Bazar De Lola
Riverside
12.1997 - Current
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Developed and implemented strategies to meet sales quotas.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
Inbound Warehouse Associate
Amazon
Riverside
08.2013 - 12.2024
- Traced missing material and shipments through vendor and customer communications.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Monitored merchandise received and shipped from facility in computer system.
- Coached new staff preparing outgoing and receiving incoming shipments.
Lead Valet Attendant
VPS / AMPCO SYSTEM PARKING
Santa Monica
12.1997 - 12.2020
- Assisted customers with luggage or any other items they may have needed help with.
- Maintained records of vehicle keys, locations, and owners' information.
- Conducted safety training sessions for new hires on proper protocol when handling customer's vehicles.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Assigned numbered tags to customers and vehicles.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Ensured that all vehicles were parked in designated areas with safety and efficiency as the priority.
- Maintained cleanliness of service area by sweeping, mopping and organizing.
- Scheduled shifts for the valet attendants according to projected business needs.
- Informed guests of location of hotel reception, concierge and lounges.
- Monitored parking area for safety, security and general customer concerns.
- Directed drivers to parking spots.
- Positioned and removed barricades to open or close parking areas.
- Responded to questions about local area and company services.
- Returned guests' vehicles while following safe driving practices and obeying traffic laws.
- Analyzed data collected from customer surveys regarding their experience with the Valet Department services.
- Performed regular maintenance checks on equipment used by valets such as carts and wheelchairs.
- Greeted customers and opened car doors to enhance service.
- Logged assigned vehicle tags in specified software.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
Education
Some College (No Degree) - English-as-a-Second-Language Education
El Camino College
Torrance, CASkills
- Market research
- Sales strategy
- Client management
- Sales forecasting
- Verbal communication
- Employee training
- Team collaboration
- Customer engagement
- Customer care
- Sales process
- Relationship selling
Timeline
Inbound Warehouse Associate
Amazon
08.2013 - 12.2024
Salesperson
El Bazar De Lola
12.1997 - Current
Lead Valet Attendant
VPS / AMPCO SYSTEM PARKING
12.1997 - 12.2020
Some College (No Degree) - English-as-a-Second-Language Education
El Camino College