Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Genchi

Los Angeles

Summary

Dynamic Shift Manager at McDonald's Restaurant with a proven track record in staff motivation and customer service excellence. Skilled in decision-making and inventory management, I enhanced team performance and resolved customer complaints effectively, fostering a positive work environment and ensuring operational efficiency during peak hours.

Overview

6
6
years of professional experience

Work History

Shift Manager

McDonald's Restaurant
05.2024 - Current
  • Collaborated with team members to maintain cleanliness and organization in work areas.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
  • Monitored employee food handling, safety and uniform requirements.
  • Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
  • Checked and monitored inventory levels to reorder items.

Crew Member Trainer

McDonald's Restaurant
04.2023 - Current
  • Trained new crew members on operational procedures and safety protocols.
  • Led team meetings to discuss workflow improvements and best practices.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Crew Member

McDonald's Restaurant
07.2022 - Current
  • Processed customer transactions efficiently at drive-thru, ensuring accuracy and quick service.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
  • Recognized for excellent customer interactions due to ability to quickly assess individual needs while maintaining a positive attitude even under stressful conditions.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.

Construction Worker

02.2020 - 05.2022
  • Collaborated with team members to execute construction tasks safely and effectively.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Conducted regular inspections of tools and equipment, maintaining operational readiness.
  • Assisted in the assembly of structural frameworks, ensuring compliance with safety standards.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Installed drywall, siding and other structural components.
  • Helped with door and window installations.

Education

High School Diploma -

Archways To Opportunity
Career Online High School
08-2025

Skills

  • Decision-making
  • Customer service focus
  • Staff motivation
  • Opening and closing procedures
  • Handling customer complaints
  • Energetic and enthusiastic
  • Inventory control
  • Inventory management
  • Equipment troubleshooting
  • Equipment operation

Timeline

Shift Manager

McDonald's Restaurant
05.2024 - Current

Crew Member Trainer

McDonald's Restaurant
04.2023 - Current

Crew Member

McDonald's Restaurant
07.2022 - Current

Construction Worker

02.2020 - 05.2022

High School Diploma -

Archways To Opportunity

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Brenda Genchi