Brenda Genchi
Los Angeles
Summary
Dynamic Shift Manager at McDonald's Restaurant with a proven track record in staff motivation and customer service excellence. Skilled in decision-making and inventory management, I enhanced team performance and resolved customer complaints effectively, fostering a positive work environment and ensuring operational efficiency during peak hours.
Overview
6
6
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
05.2024 - Current
- Collaborated with team members to maintain cleanliness and organization in work areas.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Monitored employee food handling, safety and uniform requirements.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Checked and monitored inventory levels to reorder items.
Crew Member Trainer
McDonald's Restaurant
04.2023 - Current
- Trained new crew members on operational procedures and safety protocols.
- Led team meetings to discuss workflow improvements and best practices.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Crew Member
McDonald's Restaurant
07.2022 - Current
- Processed customer transactions efficiently at drive-thru, ensuring accuracy and quick service.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Recognized for excellent customer interactions due to ability to quickly assess individual needs while maintaining a positive attitude even under stressful conditions.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
Construction Worker
02.2020 - 05.2022
- Collaborated with team members to execute construction tasks safely and effectively.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Conducted regular inspections of tools and equipment, maintaining operational readiness.
- Assisted in the assembly of structural frameworks, ensuring compliance with safety standards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Installed drywall, siding and other structural components.
- Helped with door and window installations.
Education
High School Diploma -
Archways To Opportunity
Career Online High School08-2025
Skills
- Decision-making
- Customer service focus
- Staff motivation
- Opening and closing procedures
- Handling customer complaints
- Energetic and enthusiastic
- Inventory control
- Inventory management
- Equipment troubleshooting
- Equipment operation
Timeline
Shift Manager
McDonald's Restaurant
05.2024 - Current
Crew Member Trainer
McDonald's Restaurant
04.2023 - Current
Crew Member
McDonald's Restaurant
07.2022 - Current
Construction Worker
02.2020 - 05.2022
High School Diploma -
Archways To Opportunity