Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Gaudet

Summerside,PE

Summary

Experienced Diligent Document Examiner with a strong background in rebate document examination. Proficient in identifying and analyzing various documents for processing and assessment. Highly skilled in preparing documents for assessment and payment, ensuring accuracy and efficiency. Committed to delivering meticulous work and contributing to the smooth operation of document management systems.

Overview

19
19
years of professional experience

Work History

Document Examiner

Canada Revenue Agency
08.2021 - 12.2024
  • Enhanced team efficiency through streamlined processes.
  • Managed caseload efficiently by prioritizing tasks based on complexity, deadline requirements, and available resources.
  • Trained junior examiners in proper methodologies for document analysis, raising overall team proficiency.
  • Increased client satisfaction by delivering timely, accurate, and reliable document examination services.
  • Maintained a high standard of quality control by reviewing colleagues'' work to ensure accuracy and consistency.
  • Received, reviewed and processed incoming mail to Rebates Division
  • Created batch folders of Rebates to be sent for keying
  • Created Document Locator Numbers in the Reflections system.
  • Scanned documents as required.

Account Manager

Atlantic Hardchrome Limited
09.2013 - 02.2016
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.

Account Manager

Mill Supply Limited
01.2006 - 03.2012
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
  • Enhanced client engagement through regular newsletters and updates on product developments and industry news.
  • Coordinated with product development teams to relay client feedback, influencing future product enhancements.
  • Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.
  • Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
  • Authorized Representative for Kennametal Vending Machines
  • Met and/or exceeded sales budgets consistently

Education

High School Diploma -

Saint John Vocational High School
Saint John, NB
06-1982

Skills

  • Teamwork and collaboration
  • Friendly, positive attitude
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Computer skills
  • Organizational skills

Timeline

Document Examiner

Canada Revenue Agency
08.2021 - 12.2024

Account Manager

Atlantic Hardchrome Limited
09.2013 - 02.2016

Account Manager

Mill Supply Limited
01.2006 - 03.2012

High School Diploma -

Saint John Vocational High School
Brenda Gaudet