BRENDA GARCIA
Los Angeles
Summary
Results-driven manager with expertise in staff management, operational efficiency, and compliance monitoring. Proven track record in enhancing customer service and developing training programs that elevate team performance.
Overview
4
4
years of professional experience
Work History
MANAGER
La Monarca Bakery
South Pasadena
04.2019 - 05.2021
- Oversaw daily operations and staff management at La Monarca Bakery.
- Developed training programs for new employees, resulting in enhanced team performance.
- Implemented inventory management systems, improving product availability and reducing stockouts.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Enhanced customer service through staff coaching and feedback sessions.
- Monitored compliance with health and safety standards across all bakery areas.
- Collaborated with suppliers to maintain quality of ingredients and supplies.
- Led team meetings to discuss goals, challenges, and operational improvements.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Delegated tasks to associates based on their skill levels.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Created monthly reports for senior management, providing insights into operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Streamlined communication channels, improving information flow and decision-making speed.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted performance reviews for team members.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Produced thorough, accurate and timely reports of project activities.
- Implemented quality control measures to uphold company standards.
Manager's Assistant
La Monarca Bakery
PICORIVERA
01.2017 - 04.2019
- Coordinated scheduling and staff assignments to optimize team workflow.
- Coordinated daily operations to ensure smooth bakery functioning.
- Managed inventory levels, tracking supplies for optimal stock.
- Established vendor relationships to ensure consistent quality of ingredients.
- Organized training sessions for new team members on bakery procedures.
- Supported customer service efforts by addressing inquiries and concerns.
- Responded to customer issues to provide immediate resolution and improve retention.
- Maintained cleanliness and organization of workstations and storage areas.
- Reviewed sales data to identify trends and inform strategy adjustments.
- Handled incoming calls and directed callers to appropriate department or employee.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Education
Some College (No Degree) - American Sign Language
East Los Angeles College
Monterey Park, CASkills
- Staff management
- Operational efficiency
- Inventory management
- Shift scheduling
- Regulatory compliance
- Service improvement
- Program development
- Customer service
- Documentation and reporting
Languages
Spanish
Professional
Timeline
MANAGER
La Monarca Bakery
04.2019 - 05.2021
Manager's Assistant
La Monarca Bakery
01.2017 - 04.2019
Some College (No Degree) - American Sign Language
East Los Angeles College