Brenda Gacheri Nyaga
Hamilton,ON
Summary
Achieved high levels of client satisfaction through effective relationship management and support. Delivered quality caregiving services by leveraging organizational skills and meticulous attention to detail. Fostered a collaborative environment to meet and exceed operational objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Massage Therapy
Lavish Grooming Hub (KENYA)
KENYA
01.2022 - 06.2024
- Perform various massage techniques based on client needs, such as Swedish, deep tissue, or sports massage.
- Develop personalized treatment plans for pain relief, relaxation, or overall wellness.
- Maintain accurate records of clients' conditions, treatments, and progress.
- Promote relaxation and well-being through therapeutic massage sessions.
- Ensure massage rooms and equipment meet hygiene and safety standards.
- Educate clients on post-massage care, stretches, and wellness tips.
- Address client inquiries and concerns, and recommend appropriate services.
- Collaborate with staff to manage scheduling and improve service quality.
- Uphold ethical standards, maintain confidentiality, and deliver professional care.
Personal Support Worker
Upendo Home Care (KENYA)
KENYA
06.2021 - 07.2023
- Provided personal care including bathing, dressing, and feeding for elderly clients.
- Monitored vital signs and reported any health changes to supervisors.
- Assisted with mobility and physical exercises for patients with disabilities.
- Administered prescribed medication and maintained accurate records of client care.
- Supported clients with emotional needs, offering companionship and reassurance.
- Collaborated with healthcare professionals to ensure comprehensive care for clients.
Home Management
Safe Home Cleaning Service (KENYA)
KENYA
11.2019 - 11.2021
- Perform cleaning tasks to maintain a tidy and sanitary environment, including dusting, vacuuming, mopping, and disinfecting surfaces and floors.
- Handle laundry services, including washing, drying, folding, and ironing clothes and linens.
- Prepare and cook meals as required, following any dietary preferences or restrictions.
- Manage and restock household supplies, such as toiletries, cleaning materials, and food.
- Address and respond to homeowner requests, manage special tasks, and communicate effectively to meet specific needs and preferences.
Education
Pre-Health Science - undefined
Mohawk College
CA02.2026
Certified cosmetologist & Massage Therapist - undefined
Mahanaim Education Institute
KENYA01.2021
Hospitality Management - undefined
Nairobi Institute of Business Studies
KENYA09.2019
High school Certificate - undefined
Kirani Secondary School
KENYA11.2017
Skills
Facilitated effective communication and engagement with clients and stakeholders to foster trust and partnership
Increased customer satisfaction through effective communication and problem-solving Enhanced team efficiency by implementing streamlined communication processes Achieved high customer retention rates by delivering exceptional service experiences
Executed effective caregiving and home management solutions to ensure a safe and supportive environment
Applied critical thinking to identify issues and implement effective solutions, driving positive outcomes
Implemented strategic organizational and time management techniques to optimize project execution and resource allocation
Adapted to shifting priorities and managed a variety of tasks to ensure seamless workflow
Implemented best practices for cleanliness and streamlined operations to support overall efficiency
Languages
English
Professional Working
Certification
WHIMS
Health and Safety Awareness
Timeline
Massage Therapy
Lavish Grooming Hub (KENYA)
01.2022 - 06.2024
Personal Support Worker
Upendo Home Care (KENYA)
06.2021 - 07.2023
Home Management
Safe Home Cleaning Service (KENYA)
11.2019 - 11.2021
Pre-Health Science - undefined
Mohawk College
Certified cosmetologist & Massage Therapist - undefined
Mahanaim Education Institute
Hospitality Management - undefined
Nairobi Institute of Business Studies
High school Certificate - undefined
Kirani Secondary School