Brenda Fregene
Mississauga,Ontario
Summary
Driven Customer Service Specialist with knowledge of service delivery, enhancing brand loyalty through exceptional service and interpersonal skills. Expert in leveraging analytical abilities and customer service software to elevate satisfaction rates. Achieved significant improvements in customer engagement by prioritizing time management and effective communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Morrison
02.2022 - 04.2023
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Customer Service Officer
Sainsbury's
06.2018 - 05.2020
- Promoted company brand and unique offerings through personalized customer service.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
Education
Digital Health
Mohawk College of Applied Arts And Technology
Hamilton, ON12.2024
Master of Science - Finance
Oxford Brookes University
06.2015
Skills
- Analytical and computation
- Interpersonal Skills
- Time Management
- Scheduling
- Data collection
Languages
English
Native or Bilingual
French
Elementary
Certification
Project Management and Business Analysis
Timeline
Customer Service Representative
Morrison
02.2022 - 04.2023
Customer Service Officer
Sainsbury's
06.2018 - 05.2020
Digital Health
Mohawk College of Applied Arts And Technology
Master of Science - Finance
Oxford Brookes University
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