Brenda Flores
Los Angeles
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Lead Spa Associate
Hand & Stone Massage and Facial Spa
Culver City
06.2021 - Current
- Primary point of contact for members and guests, delivering information on spa products, services and monthly promotions.
- Delivered world-class customer service to clients upon arrival and over the phone, enhancing overall client satisfaction.
- Enforced customer service standards and resolved customer issues, ensuring consistent quality service and client retention.
- Performed administrative tasks, such as answering phones, scheduling appointments, taking payments and handling inquiries.
- Oversaw daily operations to maintain efficient workflow and productivity.
- Maintained up-to-date records of employee attendance, information, vacation requests.
- Recruited and hired qualified candidates, strengthening team capabilities and enhancing service delivery.
Kids Club Associate
LA Fitness Sports Club
Culver City
11.2015 - 03.2019
- Supervised children's activities and ensured safety during club events.
- Delivered exceptional customer service to enhance experiences for children and parents.
- Cultivated strong relationships with children and families to foster satisfaction with Kids Club services.
- Coordinated engaging, age-appropriate reading, crafts, and movie activities to promote creativity and learning.
- Assisted with check-in and check-out procedures for members and guests.
- Maintained cleanliness and order in the Kids Club area.
- Secured indoor and outdoor premises to protect children.
FRONT DESK ASSOCIATE
LA Fitness
11.2015 - 03.2019
- Greeted customers courteously, provided detailed tours to new members, and fostered positive interactions.
- Updated member profiles and processed payments through cash, credit, or debit cards to ensure accurate account management.
- Answered phones to address customer inquiries and efficiently transferred calls to appropriate staff.
- Addressed member concerns and resolved issues promptly to enhance satisfaction.
CADET LIEUTENANT
Los Angeles Police Department
01.2012 - 06.2015
- Managed cadet performance, competency, and appearance through tools, education, remediation, and evaluation, enhancing readiness of probationary cadets.
- Conducted inspections of personnel uniforms and equipment for compliance with standards.
- Maintained communication with other lieutenant to address issues and concerns, ensuring operational cohesion.
- Attended briefings, meetings, and other events related to cadet operations.
- Supported officers by organizing community outreach programs and events to foster positive relationships.
- Assisted clerical and sworn staff with inquiries on tours and crowd management, supporting effective police operations.
Education
ASSOCIATE DEGREE - LIBERAL ARTS
West Los Angeles College
Culver City, CA05-2026
Skills
- Spa treatment documentation
- Sales and upselling
- Product knowledge enhancement
- Reception management
- Inventory management
- Team leadership
- Proficient in all Microsoft applications
- Bilingual - English and Spanish
- Verbal communication
Languages
English
Professional
Spanish
Professional
Timeline
Lead Spa Associate
Hand & Stone Massage and Facial Spa
06.2021 - Current
Kids Club Associate
LA Fitness Sports Club
11.2015 - 03.2019
FRONT DESK ASSOCIATE
LA Fitness
11.2015 - 03.2019
CADET LIEUTENANT
Los Angeles Police Department
01.2012 - 06.2015
ASSOCIATE DEGREE - LIBERAL ARTS
West Los Angeles College