Brenda Flores
Vista
Summary
Diving and bilingual Front Desk Receptionist with proven expertise at Vista Vision Optometry, excelling in fast-paced environments. Recognized for exceptional organizational and communication skills, effectively managing patient interactions and scheduling. Skillfull at cash handling and front office management, ensuring seamless operations and outstanding patient satisfaction.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Vista Vision Optometry
Vista
01.2025 - 06.2025
- Greeted patients and visitors with professionalism and warmth
- Processed patient intake forms and verified insurance information accurately
- Checking office supplies for inventory
- Scheduled follow-up appointments and communicated reminders to patients effectively
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Fitted, adjusted, and repaired eyeglasses for optimal comfort and function
Surgery Scheduling Coordinator
Prestera Eye Medical Group
San Marcos
11.2022 - 10.2023
- Coordinated patient scheduling for surgical procedures and consultations.
- Managed pre-operative and post-operative patient communication.
- Cross training with front desk duties
- Collecting copays at check in and deductibles at checkout
- Calling healthcare providers for updates information
- Verifying HMO and PPO plans.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Coordinated patient referrals to ensure timely access to specialty care.
Front Desk Receptionist
Morris Eye Group
Vista
03.2021 - 10.2022
- Greeted visitors and provided them with assistance..
- Maintained a neat reception area
- Updated and recording patients information to maintain up to date information
- Processed payments and updated accounts to reflect balance changes and providing patients with their receipt
- Scheduled and confirming appointments for next day visit
- Supervised front desk staff on customer service and software training
- Resolved patients inquiries and complaints with effective problem-solving skills.
Front Desk Receptionist
Carlsbad Suites
Carlsbad
08.2019 - 07.2021
- Welcomed guest in while engaged in friendly conversations while conducting check-in process.
- Operated cash register, collected payments and provided accurate change.
- Wiped down counters to maintain cleanliness.
- Answered and directed incoming calls using multi-line telephone system.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Facilitated front desk operations for busy high-volume hotel.
- Supervised daily hotel operations and ensured smooth guest experiences.
- Oversaw housekeeping operations to maintain cleanliness and hygiene standards.
Skills
- Fast learner
- Ability to handle fast-paced environment
- Bilingual in Spanish
- Multi-line telephone skills
- Computer skills
- People skills
- Organizational skills
- Communication
- Front office management
- Cash handling
Timeline
Front Desk Receptionist
Vista Vision Optometry
01.2025 - 06.2025
Surgery Scheduling Coordinator
Prestera Eye Medical Group
11.2022 - 10.2023
Front Desk Receptionist
Morris Eye Group
03.2021 - 10.2022
Front Desk Receptionist
Carlsbad Suites
08.2019 - 07.2021
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