Summary
Overview
Work History
Education
Skills
Candidate Summary
References
Languages
References
Timeline
Generic

Brenda Da Silva

Toronto,ON

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

Restaurant Waiter

Rio 40 Restaurant
Toronto, ON
05.2022 - Current
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Attended regular staff meetings to discuss changes in menu offerings or specials for upcoming days or weeks.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Resolved customer complaints in a polite manner according to company policy.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Business Partner

Marciano Modas
03.2015 - 09.2018
  • Maintain accurate backlog of stock and inventory to ensure proper purchasing and pricing of apparel
  • Provide excellent customer service and support during business hours
  • Train and develop staff on proper opening and closing procedures, policies, and security practices
  • Promote a cohesive and positive workplace culture.

Administrative Support

Merck & Co.
08.2014 - 12.2015
  • Full administrative support ranging from invoice reconciliation and timesheet submission, answering incoming calls and recording messages, as well as liaise communication between HR and overall team
  • Maintain flexibility and act with agility in a constantly changing environment, ensuring deadlines were met and requests were prioritized accordingly
  • Conduct onboarding of new staff and ensure team members were equipped with the right tools to perform their daily tasks.

Sales Associate

Jelly Joy, Rio Design
01.2012 - 04.2014
  • Greeted customers in a timely fashion while quickly determining their needs
  • Recommended merchandise to customers based on needs and preferences
  • Maintained knowledge of sales and promotions, as well policies regarding payment and exchanges and security practices.

Education

Business Administration Diploma – Purchasing And Supply Chain Management - Supply Chain Management

Seneca College of Applied Arts And Technology
North York, ON
04-2024

High School Diploma -

Colegio E Curso Icaro – Rio De Janeiro, Brazil
11-2011

Skills

  • Excellent interpersonal and communication skills
  • Team Player and fast, adaptable learner
  • Committed and enthusiastic leader who thrives when challenged
  • Proficient in Microsoft Office
  • Proactive, self-motivated critical thinker
  • Excellent time management and organizational skills
  • Fluent in English, Portuguese, and Spanish
  • Service Quality
  • Point of Sale (POS) System Operations
  • Positive and Professional
  • Sales Techniques
  • Relationship Management

Candidate Summary

I am a motivated, self-driven professional looking to expand my customer service experience and skills. I am a leader within the workplace who actively contributes building a positive work environemnt.

References

Available upon request

Languages

Portuguese
Native/ Bilingual
English
Native/ Bilingual
Spanish
Limited

References

References available upon request.

Timeline

Restaurant Waiter

Rio 40 Restaurant
05.2022 - Current

Business Partner

Marciano Modas
03.2015 - 09.2018

Administrative Support

Merck & Co.
08.2014 - 12.2015

Sales Associate

Jelly Joy, Rio Design
01.2012 - 04.2014

Business Administration Diploma – Purchasing And Supply Chain Management - Supply Chain Management

Seneca College of Applied Arts And Technology

High School Diploma -

Colegio E Curso Icaro – Rio De Janeiro, Brazil
Brenda Da Silva