Brenda Cruz
Toronto,ON
Summary
Graduated, seeking to expand her
knowledge and professional experience,
predisposed to improve, enthusiastic about a
personal growth and getting out of the zone of
comfort.
Overview
5
5
years of professional experience
Work History
Cleaner
Nice & Sparkling Houses Cleaning Services
Toronto, ON
12.2023 - Current
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Responded promptly to all customer complaints regarding cleanliness issues.
Kitchen Staff Member
Roma's Hospitality Center
Mississauga, ON
08.2023 - 12.2024
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Stocked and replenished kitchen supplies and ingredients as needed.
- Followed health and safety guidelines for food preparation and service.
- Assisted in the preparation of all menu items including salads, appetizers and entrees.
- Maintained cleanliness of work areas throughout shift.
Caller
Pentafon
Mexico City, MX
01.2023 - 07.2023
- Listened effectively to identify problems and provide appropriate solutions.
- Identified customer needs, clarified information, researched every issue, and provided solutions.
- Offered support and solutions to customers in a timely manner.
Barista
Starbucks Mexico
Mexico City, MX
08.2021 - 08.2022
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Data Capturer
Secretary of welfare
MEXICO CITY, MX
02.2020 - 12.2020
- Entered data into various computer programs and databases.
- Conducted research to ensure data was accurate and up-to-date.
- Maintained confidentiality of all records.
Education
High School Diploma -
CBTIS 32 "Ricardo Flores Magon"
Tabasco, MX07-2018
Some College (No Degree) - International Relations
Rosario Castellanos College
Mexico CitySkills
- Resolving issues
- Data Gathering
- Active Listening
- Excellent Communication
- Problem-solving abilities
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Cleaner
Nice & Sparkling Houses Cleaning Services
12.2023 - Current
Kitchen Staff Member
Roma's Hospitality Center
08.2023 - 12.2024
Caller
Pentafon
01.2023 - 07.2023
Barista
Starbucks Mexico
08.2021 - 08.2022
Data Capturer
Secretary of welfare
02.2020 - 12.2020
High School Diploma -
CBTIS 32 "Ricardo Flores Magon"
Some College (No Degree) - International Relations
Rosario Castellanos College
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