Brenda Christensen
Cranbrook
Summary
Dynamic Office Administrator with BC Wildfire Service, adept at enhancing customer satisfaction and operational efficiency. Proven expertise in document management and time management, contributing to reduced administrative errors and streamlined processes. Recognized for fostering strong team collaboration and effectively coordinating events, ensuring a productive and engaging workplace.
Experienced administrative professional ready to drive operational efficiency and streamline office functions. Known for strong organizational skills, effective communication, and team collaboration. Expertise includes managing schedules, coordinating meetings, and handling correspondence. Adaptable and reliable, with focus on achieving results in fast-paced environment.
Overview
11
11
years of professional experience
Work History
Office Administrator
BC Wildfire Service
03.2013 - 04.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Coordinated with vendors to reduce office supply expenses, negotiating contracts that favored our budget constraints.
- Supported onboarding process for new hires, facilitating smooth transition into team.
- Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Education
No Degree - Office Administration
Langley College
Langley, BC 06-1994
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- File organization
- Customer engagement
- Verbal communication
- Document management
- Mail handling
- Telephone reception
- Document scanning
- Scheduling appointments
- File maintenance
- Calendar management
- Report preparation
- Word processing
- Spreadsheet development
- Managing office supply inventory
- Expense reporting
- Event coordination
- Meeting coordination
- Operations management
- Billing and coding
- Human resources
- Typing [number] words per minute
- Booking travel
- Planning events
- Scanning and copying
- Hospitality and accommodation
- Computer skills
- Customer service
- Scheduling and coordinating
- Teamwork and collaboration
- MS office
- Administration and reporting
- Goal setting
Languages
English
Professional Working
Timeline
Office Administrator
BC Wildfire Service
03.2013 - 04.2024
No Degree - Office Administration
Langley College
Similar Profiles
Clinton ParkerClinton Parker
Fire Centre Manager, Coastal Fire Centre at Province of British Columbia, BC Wildfire ServiceFire Centre Manager, Coastal Fire Centre at Province of British Columbia, BC Wildfire Service
Paul CiuliniPaul Ciulini
Wildland Firefighter at BC Wildfire ServiceWildland Firefighter at BC Wildfire Service
Maxwell YoungMaxwell Young
Crew Leader at BC wildfire serviceCrew Leader at BC wildfire service