Brenda Chavez
Hayward
Summary
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Overview
5
5
years of professional experience
Work History
Lead Hostess
Claim Jumper Restaurant
Tempe
10.2018 - 01.2020
- Enhanced guests' experiences by fulfilling special requests during visits.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered telephone to provide dining information and take reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered phones promptly to record and confirm reservations.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Built positive relationships with other front-of-house and kitchen staff.
Server
Olive Garden
North Las Vegas
11.2016 - 01.2018
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Addressed complaints to kitchen staff and served replacement items.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Stocked server areas with supplies before, during and after shifts.
- Resolved customer concerns with friendly and knowledgeable service.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Event Planner /Organizer
Staffmark Staffing Agency
North Las Vegas
05.2015 - 10.2016
- Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
- Coordinated plans and specific event needs with internal personnel.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Organized resources for events with up to 10 attendees and $500-$900 budgets.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Oversaw event logistics, venue scheduling and accommodations.
- Collaborated with leadership and colleagues to coordinate staffing for each event.
- Delivered client services in logistics, registration and attendee tracking for internal and external events.
Education
High School Diploma -
Brenkwitz Highschool
Hayward, CA, USSkills
- Public Speaking
- Team Building
- Team-Oriented and Cooperative
- Calm and Professional Under Pressure
- Work Prioritization
- Customer Support
- Sample Distribution
- Merchandise Orders and Exchanges
- Customer Identification and Qualification
- Community Outreach
- Time Management
- Courteous with Strong Service Mindset
- Purchase Incentives
- Product Demonstrations
- Product Recommendations
- Transaction Processing
- Influential and Persuasive
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Payment Processing
- MS Office
- Verbal and Written Communication
- Establishing and Maintaining Customer Relationships
- Patient and Empathetic
- Quality Assessment
- Decision Making
- Upselling Products and Services
- Spanish Translation
- Refunds and Returns Management
- Computer Skills
- Problem-Solving
- Computer Operation
- Responding to Difficult Customers
- Multitasking and Prioritization
- LiveChat Messaging
- Sales Documentation
- Desktop Communications Software
- Display Set Up and Arrangement
Timeline
Lead Hostess
Claim Jumper Restaurant
10.2018 - 01.2020
Server
Olive Garden
11.2016 - 01.2018
Event Planner /Organizer
Staffmark Staffing Agency
05.2015 - 10.2016
High School Diploma -
Brenkwitz Highschool