Brenda Castro
Fresno,CA
Summary
Professional Loan Specialist with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills.
Overview
14
14
years of professional experience
Work History
Loan Processor
Onemain Financial, Inc.
03.2020 - Current
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
- Conducted credit analyses on applicants to assess risk levels prior to approval decisions.
- Managed approximately over 60+ incoming and outgoing calls.
Assistant Manager
Advance America
04.2018 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Hot Topic
01.2017 - 03.2018
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Manager
Ecko Unlimited
06.2011 - 03.2016
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Increased sales through effective merchandising strategies and targeted promotions.
- Coached new employees, ensuring smooth onboarding process.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
California State University, Fresno
Fresno, CASkills
- Data entry
- Teamwork and collaboration
- Information verification
- Loan servicing
- Title research
- Credit and collections
- Credit reports
Languages
Spanish
Timeline
Loan Processor
Onemain Financial, Inc.
03.2020 - Current
Assistant Manager
Advance America
04.2018 - 03.2020
Assistant Manager
Hot Topic
01.2017 - 03.2018
Assistant Manager
Ecko Unlimited
06.2011 - 03.2016
California State University, Fresno
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