Brenda Castellanos
Los Angeles
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
IHSS Care Provider
IHSS - In Home Supportive Services
Los Angeles
10.2024 - Current
- Assisted clients with daily living activities and personal care needs.
- Developed personalized care plans based on individual client requirements.
- Maintained a clean and safe environment for clients at all times.
- Coordinated with family members to ensure comprehensive care support.
- Maintained a clean, safe environment for clients in their homes.
- Monitored medication schedules and administered medications as needed.
- Transported clients to medical appointments and social events.
- Assisted clients with grocery shopping and errands.
- Improved patient outlook and daily living through compassionate care.
Relationship Banker
Bank of America
Los Angeles
02.2014 - Current
- Deepen client's relationships by cross-selling bank products and services to achieve sale goals.
- Researched and resolve up to client's questions and problems to achieve customer service satisfaction.
- Showed clients convenient ways of banking mobile, online and ATM to help them save time.
Financial Center Customer Service Representative II
Bank of America
Los Angeles
02.2014 - Current
- Process over the counter transactions and create interest on bank products and services to achieve goals.
- Performed transactions accurately on a timely matter.
- Responsible for the security of all cash up to $50,000 single custody and dual custody including all negotiable instruments to prevent losses and manage risk.
Relationship Manager
Bank of America
Los Angeles
02.2014 - 02.2024
- Uncover clients needs and priorities to deepen relationships with bank products and services to achieve goals.
- Use resources and refer clients to bank partners for additional services and expand growth.
- Performing daily tasks by executing day to day process and creating appointments, calls to schedule future follow up visits.
- Cultivated strong client relationships through regular communication and personalized service.
Sales Representative and Cashier
G- Stage
Los Angeles
11.2010 - 01.2014
- Met monthly sale goals by creating interest in merchandise products to customer needs.
- Managing risk by effectively managing store merchandise and cash transactions to prevent losses.
- Performed biweekly inventories of products sales and reorder high selling merchandise to increase revenue.
Education
High School Diploma -
Bell High School
Skills
- Bilingual (Spanish)
- Word
- Excel
- PowerPoint
- MS Outlook
- Windows XP
- Windows Vista
- Windows 7
- Windows 8
- Windows 10
- Mac OSX
- Mobile Technology
- Adobe Reader/Acrobat DC
- Google Apps
- ICloud
- Type 50 WPM
- Compassionate communication
Timeline
IHSS Care Provider
IHSS - In Home Supportive Services
10.2024 - Current
Relationship Banker
Bank of America
02.2014 - Current
Financial Center Customer Service Representative II
Bank of America
02.2014 - Current
Relationship Manager
Bank of America
02.2014 - 02.2024
Sales Representative and Cashier
G- Stage
11.2010 - 01.2014
High School Diploma -
Bell High School