Brenda Caballero

● Collect, organize, and summarize crime related information from a wide variety of sources/databases and disseminate to appropriate personnel.

● Respond to requests for assistance from walk-ins, telephone, radio, or Computer Aided Dispatch (CAD)

● Help in updating Crime and Intelligence Analysis documents and reports.

● Monitor, document, and conduct maintenance for Special Interest Police (SIP), Surveillance and Crime inquiries and requests.

● Document and maintain information in the RTOC Activity log/notebook.

● Conduct searches in various databases and ensure all data that is disseminated is accurate, current, relevant and in line with current CPS policies.

● Provide support and collaborate in work request in the Real Time Operations Centre personnel including the Duty Inspector, Duty Staff Sergeants, Invest/Intel Coordinator, and Operational Intelligence Group Staff Sergeants (OIG).

● Monitor events in real time and provide support to law enforcement personnel.

● Respond to requests for assistance from internal and external stakeholders, under tight deadlines, for events occurring in real-time and after re-prioritizing requests accordingly.

● Assist and respond to tasks assigned by Bureau of Community Policing Operational Support Division Analytical Manager, Strategic Analysts and Analytical Technicians.

● Assist with updating and sharing information that pertains to Crime and Intelligence Analysis including matrices, bulletins, and incident reports.

● Provide support to the analytical unit and investigative units in the Bureau of Community Policing.

● Provided Analytical information and create work ups for different units or outside agencies.

● Train in ROADS, VISTA, and Service Alberta database

● Streamlined information flow by implementing efficient coordination processes and procedures.

● Updated internal databases regularly with current employee information for various reporting purposes.

● Managed incoming inquiries, directing them to appropriate personnel for prompt resolution and increased customer satisfaction.

● Enhanced data accuracy for management decision-making through meticulous record-keeping and documentation.

● Optimized departmental productivity by providing timely information updates to relevant stakeholders.

● Maintained strict confidentiality in handling sensitive information, safeguarding company reputation and employee privacy.

● Disseminating confidential information by radio, telephone, in-person and through the
C.P.I.C. system, to police personnel and outside agencies.
● Respond to requests via radio, telephone and C.P.I.C. messages and disseminate information to field units.
● Perform data maintenance to the C.P.I.C. system and provide direction to Calgary Police Service Staff to facilitate entries.
● Process criminal and traffic warrants and arrest reports.
● Process court recall lists and forward warrants.
● Verify C.P.I.C. entries on validation list.

● Used database to research, gather, analyze and present data.

● Organized information by studying, analyzing, interpreting and classifying data.

● Streamlined data retrieval processes for faster response times and increased customer satisfaction.

● Enhanced the accuracy of search results with regular database maintenance, updates, and quality control measures.

● Answered calls in a professional manner & assisted the public with fraud concerns.
● Investigate fraudulent activity pertaining to the Department of Motor Vehicle database.
● Assist senior investigator and liaison with other law enforcement agencies.
● Prepared and provided court documents while transmitting & analyzing critical information in these reports.
● Provided clarification to peers and the public on DMV policy and procedures.
● Assisted in investigating complaints of any wrongdoing, both criminally and regulatory pertaining to the DMV database.
● Investigated people by researching information & interviewing them.
● Generated numerous reports for Director.
● Provided special services for covert law enforcement and Witness Protection Programs, including confidential production of “covert” identification documents.
● Updated and maintain all reporting systems.

● Improved interdepartmental communication by collaborating closely with other teams, fostering a cohesive work environment.

● Developed strong professional relationships with law enforcement agencies to facilitate cooperation during joint investigations.

● Assisted lead investigators with thorough research, documentation, and analysis of complex cases.

● Conducted detailed background checks on suspects to aid in establishing motives and connections to criminal activity.

● Maximized accuracy of case files by meticulously reviewing and updating information as needed.

● Answered emergency and non-emergency calls in a prompt, professional and courteous manner.
● Followed all procedures with the utmost professionalism when taking calls.
● Interacted with and evaluate callers to establish the nature, priority and location of non-emergency and emergency calls to determine appropriate response.
● Inputted clear, concise information into the computer dispatch program for responders, ensuring they align with internal policies.
● Evaluate calls to determine if police attendance is required or other services.
● Advised non-police related calls and made referrals to appropriate agencies.
● Generated missing person, stolen auto and theft reports into various computer systems.
● Provided crime prevention advice and information as required.
● Liaised with members of the service and other police or public departments to promote better working relationships.
● Attend court, as required. Communicate with supervisor when debriefing a crisis was required.