Brenda Bonilla
Apple Valley
Summary
Organized and detail-oriented administrative professional with experience in student information management and data confidentiality. Skilled in handling sensitive records, maintaining databases, and ensuring compliance with privacy policies. Strong background in office operations, IT support, and customer service, with proficiency in Microsoft Office and schedule management. A proactive problem-solver with excellent communication and multitasking skills.
Overview
11
11
years of professional experience
Work History
Student Information Coordinator
Apple Valley Unified S.D.
03.2023 - Current
- Troubleshoot and resolve support tickets through Zendesk, assisting staff, teachers, and parents with account access, permissions, data issues, and system navigation across various platforms and systems.
- Provide customer service support to parents and families through Zendesk and ParentSquare, addressing communication and access concerns.
- Manage SIS accounts and permissions, ensuring accurate setup and secure access across the district.
- Develop, update, and maintain documentation, workflows, and training videos to support staff onboarding and system usage.
- Conduct staff training sessions on Aeries, ParentSquare, and department procedures to improve efficiency and system adoption.
- Collaborate with departments to establish standardized workflows and procedures, streamlining cross-team operations.
- Audit and modernize outdated documentation to ensure clarity, accuracy, and alignment with current practices.
- Frequently work independently to complete varied assignments.
Signal Support Systems Specialist
U.S. Army - Active Duty
11.2016 - 10.2027
- Installed, maintained, and troubleshot radio, satellite, and IP-based communications systems in support of tactical and strategic operations.
- Provided technical guidance and training to commanders, staff, and junior personnel on the use and integration of communication equipment.
- Supported battlefield signal operations and ensured secure and reliable transmission of voice and data.
- Managed and configured networking equipment, including routers and switches, supporting both classified and unclassified systems.
- Documented network infrastructure and performed routine system checks to ensure functionality and compliance with security protocols.
- Delivered exceptional internal and external service with professionalism and composure, fostering collaboration and mission success.
- Operated and maintained communication security (COMSEC) devices and ensured proper handling of sensitive equipment and information.
Facilitator
Excelsior Charter School
01.2022 - 03.2022
- Delivered high-quality support and guidance to students and families through regular meetings to review academic performance, address concerns, and set goals—functioning in a counselor-like capacity without the formal title.
- Provided exceptional customer service through direct communication with students, parents, and staff, handling sensitive inquiries and concerns with discretion and professionalism.
- Coordinated and scheduled meetings, appointments, and events using Microsoft Outlook; managed electronic calendars for efficient time management.
- Streamlined office operations by developing and implementing administrative processes to improve workflow and support organizational objectives.
- Maintained organized records by managing files, creating spreadsheets, scanning documents, and tracking critical information.
- Supported the office team with a wide range of clerical tasks including managing correspondence, answering phone calls, and maintaining documentation systems.
- Created reports and handled confidential data with accuracy and discretion, ensuring compliance with privacy standards and organizational protocols.
Information Technology Specialist
U.S. Army
01.2021 - 01.2022
- Created and managed user accounts, reset passwords, and configured user access to secure servers and file management systems.
- Maintained accurate records and logs of IT work orders, service requests, and system lifecycle documentation.
- Provided end-user support and technical training on military software tools, ensuring smooth onboarding for new users and accounts.
- Collaborated with system administrators to troubleshoot access issues, software errors, and connectivity problems across various platforms.
- Assisted in the implementation and maintenance of secure networks and IT infrastructure in support of mission operations.
Clerical Assistant
U.S. Army - Active Duty
01.2018 - 01.2021
- Provided administrative and clerical support to unit leadership and staff, ensuring smooth daily operations in a high-tempo environment.
- Managed and organized sensitive documentation, correspondence, and personnel files in accordance with military procedures and privacy regulations.
- Scheduled meetings, prepared reports, and assisted in the coordination of events and briefings.
- Maintained digital and physical filing systems, improving accessibility and record-keeping efficiency.
- Responded to internal inquiries and directed communications to appropriate departments, contributing to effective team coordination.
- Adapted quickly to a new role and demonstrated flexibility and professionalism while temporarily reassigned from original MOS duties.
Education
Bachelors Degree - Sociology
California State University
San Bernardino, CA12-2025
Associates Degree - Associates of Arts Liberal Arts: Social & Behavioral Sciences
Victor Valley College
Victorville, CA06-2024
High School Diploma - undefined
Apple Valley High School
Apple Valley, CA05.2017
Skills
- Professional
- Student information management and data entry
- Records and database maintenance
- Scheduling and calendar management
- Microsoft Office Suite (Excel, Word, Outlook)
- Automated student information systems
- Customer service and conflict resolution
- Personal
- Strong attention to detail
- Adaptability and problem-solving
- Excellent verbal and written communication
- Ability to handle sensitive and confidential information
- Professionalism and discretion
- Strong interpersonal skills
- Self-motivated and proactive
- Team collaboration and leadership
Timeline
Student Information Coordinator
Apple Valley Unified S.D.
03.2023 - Current
Facilitator
Excelsior Charter School
01.2022 - 03.2022
Information Technology Specialist
U.S. Army
01.2021 - 01.2022
Clerical Assistant
U.S. Army - Active Duty
01.2018 - 01.2021
Signal Support Systems Specialist
U.S. Army - Active Duty
11.2016 - 10.2027
High School Diploma - undefined
Apple Valley High School
Bachelors Degree - Sociology
California State University
Associates Degree - Associates of Arts Liberal Arts: Social & Behavioral Sciences
Victor Valley College
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