Brenda Beltran
Toronto,ON
Summary
Proven expertise in a fast pace front desk operations and appointment scheduling. Excelled in managing high call volumes with exceptional telephone etiquette, ensuring efficient patient flow and confidentiality. Enhanced patient satisfaction and reduced no-shows significantly, showcasing strong organizational skills and a commitment to quality patient care.
Well experience in Diagnostic Imaging procedures.
OBSP/ ICMS knowledgeable
Medical Terminology skills.
Team leader.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Hitek Medical Imaging
09.2017 - 08.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Performed various administrative tasks by filing, copying and faxing documents.
Medical Receptionist
Queen's Quay Medical Centre
09.2017 - 11.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Medical Receptionist
MCI The Doctor's Office
05.2015 - 11.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Education
No Degree - Medical Office Administrator
Everest College
04.2014
Bachelor of Science - Nursing
Centro Escolar University
04.1994
Skills
Front Desk Operations
Telephone Etiquette
Appointment Scheduling
Medical Terminology
Languages
Tagalog & English
Full Professional
Timeline
Medical Receptionist
Hitek Medical Imaging
09.2017 - 08.2024
Medical Receptionist
Queen's Quay Medical Centre
09.2017 - 11.2019
Medical Receptionist
MCI The Doctor's Office
05.2015 - 11.2017
No Degree - Medical Office Administrator
Everest College
Bachelor of Science - Nursing
Centro Escolar University
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