Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Websites
Affiliations
References
Timeline
Generic

Brenda Beardsley

Hesperia

Summary

Dynamic Store Manager and District Trainer at Starbucks with a proven track record in strategic planning and talent acquisition. Expert in developing training programs that enhance team performance and customer service excellence. Skilled in quality control, fostering collaboration, and driving operational success to elevate the overall customer experience.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Store Manager Regional Trainer

Starbucks
Hesperia
01.2013 - 05.2023
  • Trained store managers on operational procedures and customer service standards.
  • Developed training materials to enhance team performance and engagement.
  • Assisted in the hiring process for new district employees and managers.
  • Collaborated with district leaders to align training with business goals.
  • Developed and implemented district-wide training programs to ensure store managers were knowledgeable of all company policies and procedures.

Senior Store Manager

Starbucks
Hesperia
12.2006 - 05.2023
  • Managed daily store operations and ensured compliance with company policies.
  • Trained and supervised team members on customer service best practices.
  • Resolved customer inquiries and provided effective solutions promptly.
  • Collaborated with corporate teams to align store goals with company objectives.
  • Led recruitment strategies to attract top talent for diverse roles.
  • Conducted interviews and evaluated candidates for cultural fit and skills.
  • Managed onboarding process to ensure smooth integration of new hires.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Collaborated with cross-functional teams to address complex customer concerns.
  • Developed strategies for improving the overall quality of the customer experience.

Operational Specialist- Marine Core Air Combat

Starbucks
Twentynine Palms
05.2011 - 08.2011
  • Coordinated with team members to ensure timely project completion.
  • Assisted in training new staff on standard operating procedures.
  • Documented operational processes for future reference and training purposes.
  • Provided guidance on best practices related to operational processes.

Education

Bachelor of Arts - Organizational Leadership

Arizona State University
Tempe, AZ
06-2019

Skills

  • Quality control and assurance
  • Strategic planning and execution
  • Performance management systems
  • Recruitment and talent acquisition
  • Customer service excellence
  • Team development and collaboration
  • HR processes and compliance
  • Employee onboarding and training
  • Conflict resolution

Certification

  • California Teaching Credential K-12
  • Serve Safe Manager Certification Valid 2028
  • San Bernadino Food Handlers Card
  • Certified Proctor

Accomplishments

  • Manager of the Year 2017 & 2018

Affiliations

  • Small Business Owner
  • Starbucks Women's Development Network Board Member
  • Community service lead- Apple Valley Protective League, VFW & Victor Valley Rescue Mission

References

References available upon request.

Timeline

Store Manager Regional Trainer

Starbucks
01.2013 - 05.2023

Operational Specialist- Marine Core Air Combat

Starbucks
05.2011 - 08.2011

Senior Store Manager

Starbucks
12.2006 - 05.2023

Bachelor of Arts - Organizational Leadership

Arizona State University

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Brenda Beardsley