Brenda Bateman
Waterloo,ON
Summary
Experienced Correctional Officer specializing in conflict resolution and law enforcement collaboration. Adept at managing crisis situations, documenting incidents, and training staff on safety protocols to ensure a secure environment for inmates and staff.
Overview
22
22
years of professional experience
Work History
Correctional Officer
Government of Canada
Kitchener, Ontario
03.2008 - 12.2025
- Ensured safety and security within correctional facilities.
- Monitored inmate behavior and maintained order during daily activities.
- Conducted routine inspections of facilities and inmate areas.
- Responded to emergencies and managed crisis situations effectively.
- Collaborated with law enforcement and community services for inmate rehabilitation.
- Documented incidents and prepared reports for management review.
- Trained new staff on policies, procedures, and safety protocols.
- Facilitated communication between inmates and support services as needed.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Applied non-violent response tools and physical restraint during problematic situations.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
Food Service Supervisor
Government of Canada
Kitchener, Ontario
05.2004 - 03.2008
- Supervised daily food preparation and service operations for diverse client groups.
- Trained staff on food safety standards and proper handling techniques.
- Conducted regular inspections to maintain cleanliness and compliance with regulations.
- Implemented menu changes based on seasonal availability and dietary needs.
- Facilitated communication between kitchen staff and management to resolve issues promptly.
- Developed training materials to enhance team knowledge of food service protocols.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
- Ordered necessary supplies from approved vendors to maintain adequate stock levels.
- Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
- Monitored portion sizes and plate presentation to ensure consistency across all dishes served.
- Purchased food and supplies according to department needs.
Education
Graduate Certificate - Correctional Officer
Correctional Service of Canada Training
Kingston, ON03-2008
Certificate of Red Seal Chef Papers - Culinary Studies
Algonquin College
Ottawa, Ontario08-1984
High School Diploma -
St. Lawerence High School
Cornwall, ON01-1978
Skills
- Safety protocols
- Crisis management
- Inmate supervision
- Incident reporting
- Conflict resolution
- Law enforcement collaboration
- WHMIS
- Suicide prevention
- Smart Serve
- Diversity, equity, and inclusion
- Health and safety in the workplace
- trained to don a SCBA (self-contained breathing apparatus) for fire safety
Accomplishments
20 years Corrections Exemplary Service Medal
Timeline
Correctional Officer
Government of Canada
03.2008 - 12.2025
Food Service Supervisor
Government of Canada
05.2004 - 03.2008
Graduate Certificate - Correctional Officer
Correctional Service of Canada Training
Certificate of Red Seal Chef Papers - Culinary Studies
Algonquin College
High School Diploma -
St. Lawerence High School