Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brenda Bateman

Waterloo,ON

Summary

Experienced Correctional Officer specializing in conflict resolution and law enforcement collaboration. Adept at managing crisis situations, documenting incidents, and training staff on safety protocols to ensure a secure environment for inmates and staff.

Overview

22
22
years of professional experience

Work History

Correctional Officer

Government of Canada
Kitchener, Ontario
03.2008 - 12.2025
  • Ensured safety and security within correctional facilities.
  • Monitored inmate behavior and maintained order during daily activities.
  • Conducted routine inspections of facilities and inmate areas.
  • Responded to emergencies and managed crisis situations effectively.
  • Collaborated with law enforcement and community services for inmate rehabilitation.
  • Documented incidents and prepared reports for management review.
  • Trained new staff on policies, procedures, and safety protocols.
  • Facilitated communication between inmates and support services as needed.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Inspected cells and conducted random searches of common areas.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats and quickly defused conflicts.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
  • Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
  • Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
  • Supervised offender work assignments and evaluated performance for compliance with standard regulations.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.

Food Service Supervisor

Government of Canada
Kitchener, Ontario
05.2004 - 03.2008
  • Supervised daily food preparation and service operations for diverse client groups.
  • Trained staff on food safety standards and proper handling techniques.
  • Conducted regular inspections to maintain cleanliness and compliance with regulations.
  • Implemented menu changes based on seasonal availability and dietary needs.
  • Facilitated communication between kitchen staff and management to resolve issues promptly.
  • Developed training materials to enhance team knowledge of food service protocols.
  • Maintained inventory of supplies, equipment, and food items needed for daily operations.
  • Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
  • Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
  • Ordered necessary supplies from approved vendors to maintain adequate stock levels.
  • Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
  • Monitored portion sizes and plate presentation to ensure consistency across all dishes served.
  • Purchased food and supplies according to department needs.

Education

Graduate Certificate - Correctional Officer

Correctional Service of Canada Training
Kingston, ON
03-2008

Certificate of Red Seal Chef Papers - Culinary Studies

Algonquin College
Ottawa, Ontario
08-1984

High School Diploma -

St. Lawerence High School
Cornwall, ON
01-1978

Skills

  • Safety protocols
  • Crisis management
  • Inmate supervision
  • Incident reporting
  • Conflict resolution
  • Law enforcement collaboration
  • WHMIS
  • Suicide prevention
  • Smart Serve
  • Diversity, equity, and inclusion
  • Health and safety in the workplace
  • trained to don a SCBA (self-contained breathing apparatus) for fire safety

Accomplishments

20 years Corrections Exemplary Service Medal

Timeline

Correctional Officer

Government of Canada
03.2008 - 12.2025

Food Service Supervisor

Government of Canada
05.2004 - 03.2008

Graduate Certificate - Correctional Officer

Correctional Service of Canada Training

Certificate of Red Seal Chef Papers - Culinary Studies

Algonquin College

High School Diploma -

St. Lawerence High School
Brenda Bateman