Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brenda Bastien

Delta,British Columbia

Summary

Highly motivated with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile.. Consistently recognized for sales performance and excellence in customer service.

Overview

28
28
years of professional experience

Work History

Business Owner

Brenda
05.2011 - 03.2021
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.

Realtor

Brenda
01.1993 - 04.2011
  • Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.

Garden Center Employee

Brenda
03.2009 - 03.2011
  • Helped customers design custom container gardens by suggesting suitable plant combinations based on aesthetics and growing conditions.
  • Increased garden center sales through effective visual merchandising and attractive product displays.
  • Contributed to a positive work environment by actively engaging with colleagues, fostering open communication, and supporting collaborative efforts.
  • Managed cash register transactions accurately while delivering friendly service to every customer.

Education

Real Estate License -

University of British Columbia
Vancouver, None

High School Diploma -

Langley Secondary

Skills

  • Customer Service
  • Customer Relations
  • Attention to Detail
  • Driven and Determined
  • Project Management
  • Purchasing and planning
  • Professional Networking
  • Social Media Marketing
  • Cost Control and Budgeting
  • Staff hiring
  • Decision-Making
  • Teamwork and Collaboration
  • Sales Strategies
  • Customer Retention
  • Hiring and Onboarding

Languages

English
Full Professional

Timeline

Business Owner

Brenda
05.2011 - 03.2021

Garden Center Employee

Brenda
03.2009 - 03.2011

Realtor

Brenda
01.1993 - 04.2011

Real Estate License -

University of British Columbia

High School Diploma -

Langley Secondary

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Brenda Bastien