Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brenda Barajas

Napa

Summary

Proven to enhance customer satisfaction at Smiths Pharmacy through expert medication knowledge and exceptional communication skills. Skilled in multitasking and problem-solving, consistently resolved complaints and inquiries, boosting loyalty. Demonstrated organizational prowess and cash handling, ensuring efficient operations. Achieved a notable increase in positive customer feedback, underlining a commitment to excellence and teamwork.

Overview

6
6
years of professional experience

Work History

Clerk

Smiths Pharmacy
Saint Helena
11.2021 - Current
  • Answered customer questions about prescribed and OTC medications.
  • Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Assisted with preparing insurance forms for reimbursement purposes.
  • Answered customer inquiries regarding drug interactions, side effects, dosage and storage information.
  • Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
  • Operated cash register, handled financial transactions, and balanced cash drawer at the end of shifts.
  • Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Verified prescriptions and drug labels, documents and packages.
  • Adhered to HIPAA regulations when handling confidential patient information.

Cashier

Home Depot
Napa
08.2021 - 10.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Processed sales transactions to prevent long customer wait times.
  • Greeted customers promptly and responded to questions.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Food Service Worker

SUBWAY®Restaurants
Napa
03.2019 - 06.2021
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Followed established cash handling procedures when collecting payment from customers.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Operated cash register to process cash, check, and credit card transactions.
  • Served meals to customers in a friendly and courteous manner.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Greeted customers upon arrival in the dining area.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Assisted with inventory management and restocking supplies as needed.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Refilled condiments, napkins and server workstations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Cashier

Kohl's
Napa
10.2020 - 12.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Greeted customers promptly and responded to questions.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered customer inquiries regarding store policies and procedures.
  • Adhered to social distancing protocols and wore mask or face shield.

Education

High School Diploma -

Vintage High School
Napa, CA
06-2020

Skills

  • Medication knowledge
  • Problem solving Abilities
  • Multitasking Abilities
  • Telephone etiquette
  • Excellent Communication
  • Organizational skills
  • Cash Handling

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Clerk

Smiths Pharmacy
11.2021 - Current

Cashier

Home Depot
08.2021 - 10.2021

Cashier

Kohl's
10.2020 - 12.2020

Food Service Worker

SUBWAY®Restaurants
03.2019 - 06.2021

High School Diploma -

Vintage High School

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Brenda Barajas