Brenda Baeza
Orange
Summary
Dynamic Patient Care Coordinator with a proven track record at Crown Valley Imaging, excelling in patient satisfaction and appointment scheduling. Recognized for exceptional customer service and attention to detail, effectively streamlining communication between patients and healthcare providers. Committed to maintaining confidentiality while enhancing the overall care experience.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Crown Valley Imaging
02.2023 - Current
- Manage sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provide exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhance patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamline communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Schedule, coordinate and confirm appointments and meetings.
Sales Associate
Nike
05.2021 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
Store Manager
Swarovski
03.2018 - 04.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Assistant Store Manager
Swarovski
05.2016 - 02.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Sales Associate
Swarovski
01.2014 - 04.2016
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Associate of Arts - Health Sciences
Irvine Valley College
Irvine, CA12-2024
High School Diploma -
Segerstrom High School
Costa Mesa, CA06-2011
Skills
- Teamwork and collaboration
- Coaching and mentoring
- Appointment scheduling
- Attention to detail
- Scheduling
- Patient care
- Customer oriented
- Medical office experience
- Radiology procedures
- Professionalism
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Crown Valley Imaging
02.2023 - Current
Sales Associate
Nike
05.2021 - 02.2023
Store Manager
Swarovski
03.2018 - 04.2021
Assistant Store Manager
Swarovski
05.2016 - 02.2018
Sales Associate
Swarovski
01.2014 - 04.2016
Associate of Arts - Health Sciences
Irvine Valley College
High School Diploma -
Segerstrom High School
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