JACQUELINE LOPEZ
Edmonton,Alberta
Summary
Level-headed Healthcare professional dedicated to providing quality patient care, companionship and support. Remains calm and effective in difficult and stressful situations. Defuses stressful situations and manages behavioral needs with grace.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Revive Physiotherapy & Massage Clinic
Edmonton, AB
08.2023 - Current
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Used Jane App to schedule appointments for doctor visits and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Processed medical insurance claims and payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Health Care Aide Student
Villa Marguerite Seniors Community
Edmonton, AB
08.2011 - Current
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
- Assisted with patient transfer and ambulation.
- Kept accurate records of patients' care, condition, and progress.
- Provided assistance in daily living activities by dressing, grooming, bathing, toileting patients and mobility limitations.
- Maintained clean, safe, and well-organized patient environment.
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patients.
- Provided total hygiene care to patients per shift by assisting with skincare, bathing, and toileting.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Developed rapport to create safe and trusting environment for care.
Education
Diploma - Medical Office Assistant-Health Unit Coordinator
Sundance College
Calgary, AB03.2022
Graduate Certificate - Personal Support Worker
Medlink Academy of Canada
Toronto, ON01.2011
Skills
- Payment Collection and Processing
- Specimen Collection
- Patient Relations
- Exam Room Preparation
- Physician Assistance
- Administrative Duties
- Medical Software Applications
- Operational Efficiency
- Appointment Coordination
- Hospitality and Accommodation
- Patient Charting
- Documentation and Recordkeeping
- Walking Transfers and Mobility
Certification
- Standard First Aid With CPR C & AED Training - St. Mark James Training - September 14, 2021 to September 14, 2024
- WHIMIS Training - Sundance College - September 2021
Timeline
Medical Office Assistant
Revive Physiotherapy & Massage Clinic
08.2023 - Current
Health Care Aide Student
Villa Marguerite Seniors Community
08.2011 - Current
Diploma - Medical Office Assistant-Health Unit Coordinator
Sundance College
Graduate Certificate - Personal Support Worker
Medlink Academy of Canada
- Standard First Aid With CPR C & AED Training - St. Mark James Training - September 14, 2021 to September 14, 2024
- WHIMIS Training - Sundance College - September 2021
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