Bren Phipps
Highland
Summary
Dynamic and customer-focused professional with a proven track record at Healthy Spot, excelling in compassionate service and effective communication. Skilled in cash handling and inventory management, I foster strong client relationships and enhance customer satisfaction through adaptability and empathy, ensuring a welcoming environment that drives repeat business.
Overview
10
10
years of professional experience
Work History
Pet Sitter
Pawsitive Vybes Pets
10.2019 - Current
- Give animals proper love and attention to promote a comfortable and warm environment in owner's absence.
- Ensure timely feedings, grooming sessions, and walks/exercise routines for pets in accordance with owner instructions.
- Conduct regular home visits to check on pets while owners are away, providing peace of mind through routine photo updates and detailed descriptions of how their fur babies are doing.
- Develop strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Care for diverse animal species such as dogs, cats, fish, and reptiles.
Dog Walker
Pawsitive Vybes Pets
10.2019 - Current
- Provide dogs with exercise and fresh air to promote dog health.
- Make owners comfortable with care by following instructions and meeting dog needs.
- Provide dogs with water for adequate hydration on longer walks.
- Deliver care, love and encouragement to dogs during walks.
- Deliver peace of mind for clients by providing regular updates and photos of their pets during walks.
Assistant Retail Manager
Healthy Spot
02.2019 - Current
- Track daily cash handling, reconcile sales and prepare bank deposits.
- Oversee inventory levels and manage incoming shipments.
- Engage directly with customers to offer assistance and resolve complaints.
- Implement strategies focused on increasing store sales and customer satisfaction.
- Train new key holders on all store procedures and brand materials.
- Ensure seamless communication across three distinct departments: grooming, daycare, and retail.
- Provide nutritional guidance to customers after specialized training in pet dietary needs.
- Foster a friendly environment emphasizing exceptional customer care.
Food and Beverage Cashier
The Baked Bear
04.2018 - 11.2018
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Operated and sanitized kitchen and food preparation equipment.
- Engaged customers to help create superior food and beverage experience.
Food and Beverage Cashier
Lucky’s New York Pizza
12.2016 - 02.2017
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Handled phone orders while managing cash transactions.
- Responsible for food preparation and removing pizza slices from a brick oven.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
Shift Leader
Cheba Hut Toasted Subs
10.2014 - 10.2016
- Provide dogs with exercise and fresh air to promote dog health.
- Make owners comfortable with care by following instructions and meeting dog needs.
- Provide dogs with water for adequate hydration on longer walks.
- Deliver care, love and encouragement to dogs during walks.
- Deliver peace of mind for clients by providing regular updates and photos of their pets during walks.
Education
Bachelor Of Interdisciplinary Studies - Exercise Nutritional Sciences And Psychology
San Diego State University
San Diego, CA12.2018
Skills
- Professionalism and Courtesy
- Compassionate and Kind
- Patience and Empathy
- Adaptable and Flexible
- Customer service oriented
- Hardworking and Morivated
Timeline
Pet Sitter
Pawsitive Vybes Pets
10.2019 - Current
Dog Walker
Pawsitive Vybes Pets
10.2019 - Current
Assistant Retail Manager
Healthy Spot
02.2019 - Current
Food and Beverage Cashier
The Baked Bear
04.2018 - 11.2018
Food and Beverage Cashier
Lucky’s New York Pizza
12.2016 - 02.2017
Shift Leader
Cheba Hut Toasted Subs
10.2014 - 10.2016
Bachelor Of Interdisciplinary Studies - Exercise Nutritional Sciences And Psychology
San Diego State University
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