Breanna Martell
Elmvale
Summary
Detail-oriented and highly organized medical office administrator with a strong background in clinic operations, scheduling, billing, and supply management. Skilled at multitasking in fast-paced environments, overseeing supervisory duties, and ensuring a seamless office workflow. Proficient in Microsoft applications and dedicated to providing exceptional patient service. Demonstrated expertise as a head trainer, responsible for developing and implementing comprehensive training programs to foster team growth. Actively involved in updating and modifying clerical policies and procedures, consistently traveling to all clinics to maintain consistency throughout the organization.
Overview
11
11
years of professional experience
Work History
Medical Office Administrator
Georgian Radiology Consultants
01.2022 - Current
- Head trainer, overseeing training programs and ensuring all new employees are properly trained in clinic procedures and systems.
- Travel to all 5 clinics when needed, to provide on-site training, support, and ensure operational consistency.
- Take on supervisory responsibilities in the absence of the supervisor.
- Assist with the updating and modification of clerical policies and procedures, ensuring consistency across all locations.
- Oversee ordering and inventory of all clinic supplies.
- Manage daily administrative tasks, ensuring efficient clinic operations.
- Assist with the updating and modification of clerical policies and procedures, ensuring consistency across all locations.
- Schedule patient appointments and coordinate with medical staff.
- Handle billing and insurance-related processes.
- Actively contribute to the Spirit Committee, fostering a positive work environment.
- Maintain patient records with accuracy and attention to detail.
Customer Service Representative
Transcom
01.2014 - 01.2017
- Trained new employees, providing guidance on company procedures and customer service best practices.
- Handles high-volume inbound calls, assisting hundreds of customers daily.
- Processed payments and retained customers through effective problem solving.
- De-escalating challenging situations, addressing customer concerns with professionalism.
- Explained billing summaries, charges, and account details clearly.
- Troubleshot and resolved technical issues with services.
- Ability to function in a multi-task environment
- Showed problem-solving ability while working independently
Education
Medical Office Administration -
Georgian College
Barrie, OntarioSkills
- Proficient in Managing Multiple Tasks with Precision
- Supervisory Experience
- Employee Training
- Policy and procedures updates
- Inventory Management Expertise
- Scheduling and administrative coordination
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, Etc)
- OHIP and Blue Cross Billing
- Medical Terminology
- Proficient Typist: 65 WPM
- Clear Interpersonal Communication
Timeline
Medical Office Administrator
Georgian Radiology Consultants
01.2022 - Current
Customer Service Representative
Transcom
01.2014 - 01.2017
Medical Office Administration -
Georgian College
Similar Profiles
Kathy GalvezKathy Galvez
Intake Specialist at Salem Radiology ConsultantsIntake Specialist at Salem Radiology Consultants
Jenna DidierJenna Didier
MRI Technologist at Radiology ConsultantsMRI Technologist at Radiology Consultants
David Van RoekelDavid Van Roekel
MD at Radiology Consultants Of IowaMD at Radiology Consultants Of Iowa