Brejohn McCrary
Murrieta
Summary
Dynamic Field Service Manager at Delta Air Lines with expertise in crisis communication and strategic planning. Proven track record in leading large teams, enhancing operational excellence, and fostering community engagement. Skilled in public relations and adept with graphic design tools, driving impactful initiatives that align with organizational goals.
Overview
8
8
years of professional experience
Work History
DEI Council (Internal Leadership Work)
Delta Air Lines
05.2025 - Current
- Created communication materials, newsletters, event collateral, and discussion guides for DEI initiatives.
- Coordinated programming and engagement efforts to enhance participation and community alignment.
- Assisted leadership in messaging and program rollout for effective stakeholder engagement.
FIELD SERVICE MANAGER
Delta Air Lines
04.2024 - Current
- Lead, coach, and develop teams of 200+ Flight Attendants, ensuring operational excellence, compliance, and safety.
- Draft and deliver timely internal communications, operational updates, and briefing materials for leadership and staff.
- Manage crisis and irregular operations communications, ensuring accuracy and alignment with regulatory requirements.
- Serve as a liaison between frontline staff, leadership, and multiple departments to ensure message consistency.
- Create engagement materials, newsletters, and event collateral to support workforce initiatives.
- Provide strategic recommendations and communication support to leadership during sensitive personnel or operational issues.
- Manage scheduling communication for 20+ FSMs and serve as primary contact for SFO‑based Flight Attendants.
FLIGHT ATTENDANT
Delta Air Lines
04.2018 - Current
- Safety professional with extensive emergency communication and response training.
- Act as onboard spokesperson and crew leader, communicating safety, policy, and operational updates.
- Maintain compliance with FAA regulations, crew coordination procedures, and customer engagement standards.
TENNIS COACH
Centennial High School
07.2017 - 03.2018
- Managed practices, events, communications, and player development.
AT HOME ADVISOR
Apple
06.2017 - 03.2018
- Provided step‑by‑step technical communication, troubleshooting, and customer support.
Education
Master of Law - Dispute Resolution
Pepperdine University
01.2026
B.A. - Political Science
Arizona State University
01.2017
Skills
- Public and media relations
- KPI tracking
- Client relationships
- Workforce management
- Coordinating promotional event
- Schedule coordination
- Negotiation and conflict resolution
- Verbal and written communication
- Strategic planning
- Crisis management
- Crisis communication
- Strategic messaging and writing
- Community engagement
- Government policy interpretation
- Cross-functional leadership
- Social media management
- Event planning and execution
- Graphic design tools
- Microsoft Office Suite
- Canva
- Adobe suite proficiency
- Brand management
- Google Workspace proficiency
Timeline
DEI Council (Internal Leadership Work)
Delta Air Lines
05.2025 - Current
FIELD SERVICE MANAGER
Delta Air Lines
04.2024 - Current
FLIGHT ATTENDANT
Delta Air Lines
04.2018 - Current
TENNIS COACH
Centennial High School
07.2017 - 03.2018
AT HOME ADVISOR
Apple
06.2017 - 03.2018
Master of Law - Dispute Resolution
Pepperdine University
B.A. - Political Science
Arizona State University