BREANNA SMITH
Rancho Cucamonga
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
23
23
years of professional experience
Work History
Store Manager
Starbucks 2548 S. Archibald Ave
Ontario
01.2013 - Current
- Lead a team through communicating effectively and organizing operations to create a customer comes first atmosphere, growth in sales, and customer transactions throughout multiple locations including during the pandemic.
- Assisted my peers in hiring and training to ensure district staffing levels were appropriate, and followed up with the store managers to help integrate hiring into their current approach.
- Trained and developed 19 Store managers and assistant store managers.
- Conducted virtual and in person district meetings for Shift supervisors for calibration and development across the district.
- Assisted District Manager through communicating new and existing company policies and organizational operations to my peers, and acted as a support person for questions and concerns to create a cohesive district team.
- Collaborated at the Area level to support the district with changes, and operational growth.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Conducted performance evaluations and provided constructive feedback to staff members.
- Enforced health and safety standards in accordance with company regulations.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed strategies to maximize sales and profitability.
- Managed multiple complex locations resulting in more than 60 direct reports,
Assistant Store Manager
West Covina
01.2004 - 01.2012
Barista - Shift Supervisor
Azuza
01.2004 - 01.2012
Education
Some College (No Degree) - Business Communication
Arizona State University
Tempe, AZSkills
- Inventory control
- Retail operations
- Customer service
- Employee training
- Conflict resolution
- Team leadership
- Staff development
- Effective communication
- Leadership development
- Employee terminations
- Operational efficiency
- Culture development
- Leading staff meetings
- Customer relations
- Team building
- Team leadership and coaching
Purpose
To help other's grow through Transparency and Accountability.
Timeline
Store Manager
Starbucks 2548 S. Archibald Ave
01.2013 - Current
Assistant Store Manager
01.2004 - 01.2012
Barista - Shift Supervisor
01.2004 - 01.2012
Some College (No Degree) - Business Communication
Arizona State University