Bryanna Vachon
Sault Ste Marie,ON
Summary
Ambitious college graduate committed to excellence. Prepared to implement diverse skill sets, technical proficiencies and new perspectives to leadership personnel.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Garden River Child and Family Services
07.2024 - Current
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
Assistant Manager
Cineplex
06.2023 - Current
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Lcbo
09.2021 - 06.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Asked probing questions to determine service needs.
- Developed strong customer relationships to encourage repeat business.
Front Desk Clerk
Holiday Inn Express, Sault Ste Marie
04.2019 - 09.2021
- Reviewed account information and individual customer charges to produce correct bills.
- Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Monitored reservations to track incoming parties and special events.
- Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Education
College Diploma - Digital Film Production
Sault College of Applied Arts And Technology
Sault Ste. Marie, ON04.2021
High School Diploma -
Superior Heights Collegiate And Vocational School
Sault Ste. Marie, ON06.2014
Skills
- Multitasking
- Conflict management
- Flexible Schedule
- Point of Sale (POS) system operations
- Reliable, hard worker
- Problem-solving abilities
- Technologically savvy
- Adaptive team player
- Good work ethic
- Interpersonal and written communication
- Team Building
- Scheduling and Coordinating
Certification
- W.H.M.I.S.
- First Aid
- Smart Serve
- Cannsell certified
- G class license
Accomplishments
Maintained a 4.0 GPA throughout entirety of two year college program.
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Office Administrative Assistant
Garden River Child and Family Services
07.2024 - Current
Assistant Manager
Cineplex
06.2023 - Current
Customer Service Representative
Lcbo
09.2021 - 06.2023
Front Desk Clerk
Holiday Inn Express, Sault Ste Marie
04.2019 - 09.2021
College Diploma - Digital Film Production
Sault College of Applied Arts And Technology
High School Diploma -
Superior Heights Collegiate And Vocational School
- W.H.M.I.S.
- First Aid
- Smart Serve
- Cannsell certified
- G class license
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