Bree Betts
Saint John,Canada
Summary
Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.
Overview
22
22
years of professional experience
3
3
Certifications
Work History
Project Manager
Bell Canada
06.2018 - Current
- Executed and delivered 20+ projects with strict quality compliance measures and time restrictions
- Designed and maintained structured quality strategies and delivery frameworks aligned with project and portfolio objectives.
- Produced detailed quality plans linked to project milestones and successfully delivered 5 milestones without penalty
- Conducted comprehensive change impact analyses, translating findings into actionable change and engagement plans.
- Led formal readiness checkpoints and coordinated key delivery activities
- Organized quality champion networks across business units to localize quality efforts and surface adoption feedback.
- Monitored adoption metrics and business KPIs; implemented corrective actions to close gaps.
- Prepared executive-level reporting on readiness, quality management, risk profiles, and benefits realization.
- Led cross-functional teams to deliver complex projects on time and within budget.
- Worked with stakeholders to validate benefit realization and embed reinforcement mechanisms like coaching and performance measures.
- Fostered collaboration with 50+ stakeholders to align change, training, and delivery priorities.
Insurance Analyst
TD Insurance
04.2014 - 05.2018
- Supported customer adoption of service changes through proactive education, guidance, and consultative support
- Maintained compliance and performance metrics while mentoring peers through structural and procedural changes.
- Supported training and on-boarding for updated service protocols and regulatory practice changes.
Quality Management & Change Implementation
SITEL Inc (Microsoft)
03.2004 - 03.2014
- Analyzed performance data to identify gaps and drive enterprise improvement initiatives.
- Drove KPI optimization through Six Sigma-based analytics and continuous improvement initiatives
- Conducted comprehensive change impact analyses, translating findings into actionable change and engagement plans.
- Led and implemented quality initiative change plan to multiple sites, improving overall quality metrics which enabled positive results from customer satisfaction surveys by
- Led cross-site transformation and process adoption programs.
- Collaborated with SMEs and coaches to define role-based training objectives and curriculum
- Supported the design and delivery of training programs , tracked proficiency, and ensured performance transfer.
- After transitioning to another role, I was personally requested back by Microsoft as KPI's were not being met in my absence. Upon my return, I was able to have targets met (AHT 5:00 M; CSAT Top Box 90%/Bottom Box 4%) and sustained within 30 days
Skills
- Quality assurance techniques
- Corrective and preventive actions
- Documentation control
- Quality management systems
- Quality metrics development
- Process validation
- Internal auditing
- ISO 9001 compliance
- Project management
- Relationship building
- Project planning and development
- Schedule management
Certification
- PMP - Project Management Professional
- AWS Certification
- AI Fundamentals: Foundations for Understanding AI
- Critical Thinking, Effective Leadership, Six Sigma, Microsoft Dynamics 365, Operation Reboot, Train the Trainer
Recognition
Bell Unity Award for Champion the Customer, Bell Unity Award for Delivering Results with Superior Execution, Key leader in launching offshore sites for Microsoft as well as improving and sustaining metrics within the site, Recognized twice by Microsoft as Top Performer within Sitel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Manager
Bell Canada
06.2018 - Current
Insurance Analyst
TD Insurance
04.2014 - 05.2018
Quality Management & Change Implementation
SITEL Inc (Microsoft)
03.2004 - 03.2014