Breanne Weatherby

• Identify customer educational needs in-app and off-app collaborating with customer-facing teams such as Support, CSM, and Sales

• Educate DashThis employees and customers on digital marketing reporting best practices

• Create new and update existing technical documentation on the Help Center including user manuals and guides

• Create in-app announcements for new features, onboarding flows, and welcome messages

• Optimize new users and trial onboarding experience with Product Team

• Collaborate with Product Team for in-app design and user experience improvements

• Collaborate with the Marketing team for educational blog posts, migration guides, and best practices

• Provide technical support to customers by responding to inquiries and resolving issues in a timely manner via HubSpot or Zoom conference calls
• Ensure customer satisfaction through effective communication skills and problem-resolution techniques.
• Contribute high efforts to maintain support team KPI's at high level (CSAT, NPS, etc.)
• Provide training sessions to customers on how to use DashThis
• Collaborate with Sales, Customer Success, Product, and Engineering teams to resolve customer issues
• Create JIRA tickets when issues are discovered in-app
• Deliver customer feedback to the product team for feature requests

• Provide technical support to customers by responding to inquiries and resolving issues in a timely manner via Zendesk or Zoom conferencing calls
• Ensure customer satisfaction through effective communication skills and problem-resolution techniques.
• Contribute high efforts to maintain support team KPI's at high level (CSAT, SLA, NPS, etc.)
• Collaborate with Sales, Customer Success, Product, and Engineering teams to resolve customer issues
• Provide training sessions to client managers and their employees
• Deliver customer feedback to the product team for feature requests
• Create and present monthly webinars with the onboarding team

• Provide technical support to customers by responding to inquiries and resolving issues in a timely manner via Intercom or Zoom conference calls
• Ensure customer satisfaction through effective communication skills and problem-resolution techniques.
• Educate Kimoby customers on in-app best practices
• Cross-Sell mobile payment feature to existing clients
• Provide Zoom training sessions on how to use the payment feature
• Collaborate with various e-commerce merchants (Global Payments, Moneris, etc.) in order to help customers obtain API ID's
• Communicate any feature issues with the product and development team
• Present in English and French monthly Zoom webinars to new and existing customers

• Present products to prospects through proactive outbound calls
• Hit trimester sales targets
• Provide outstanding customer service (quotes, orders, project tracking)
• Develop new business opportunities
• Negotiate and close deals
• Complete account planning and sales forecast
• Schedule product on-site delivery times and returns

• Provided comprehensive technical support to customers via telephone, email and chat.
• Create and send work orders to Service Technicians across the US and Canada
• Analyze and resolve outstanding claims
• Contribute to support team KPI's

• Place orders via phone, email, fax for 500 Rona stores across Canada
• Ensured customer satisfaction through effective communication skills and problem-resolution techniques.
• Maintained Strategic business relationships with all stores
• Collaborated and implemented strategies to increase customer satisfaction and loyalty
• Identified opportunities for new business development and growth.
• Assisted in developing targeted sales plans based on customers' needs and preferences.