Breanne Trew
Burlington,ON
Summary
Detail-oriented administrative professional with experience maintaining accurate records, managing confidential information, and supporting daily office operations in a fast-paced, computerized environment. Skilled in document control, file management, public communication, professionalism and adherence to established procedures.
Overview
10
10
years of professional experience
Work History
Veterinary Assistant/Receptionist
Westoak Animal Hospital
Oakville, Ontario
01.2022 - Current
- Managed confidential client and patient records in compliance with privacy policies
- Reviewed and maintained detailed medical records
- Processed payments, invoices, and insurance documentation with precision
- Scheduled appointments and coordinated urgent matters in a fast-paced environment
- Liaised with other hospitals on referral processes, documentation and patient care
- Completed legal documents for pet travel adhering to CFIA regulations
- Communicated complex information/policies clearly and professionally
- Assisted with compliance documentation and procedural checklists
- Reviewed documents to confirm accuracy before submission
Garden Center Associate
Paterno Nurseries
Dundas, Ontario
05.2016 - Current
- Provided professional customer service while assisting a high volume of customers with purchases and product inquiries
- Resolved customer concerns calmly and professionally
- Processed transactions and orders accurately using POS systems
- Verified pricing, labels, and stock with strong attention to detail to ensure accuracy
- Coordinated outgoing order delivery and installation with outside contractors for seamless execution
- Assisted with documentation and detailed tracking of large incoming shipments
Customer Service Representative
SAIL Outdoors
Burlington, Ontario
10.2019 - 01.2022
- Provided professional customer service in a high-volume environment
- Maintained detailed legal records for controlled merchandise sales
- Reviewed and issued provincial wildlife licenses while ensuring authenticity
- Relayed complex regulations and licensing policies to customers
- Maintained a high level of client confidentiality in regards to licenses and controlled sales
- Liaised with outside companies in regards to detailed warranty claims
- Performed regular inventory audits and replenishment to identify and resolve discrepancies
Education
Certificate - Veterinary Office Administration
Mohawk College of Applied Arts And Technology
Hamilton, Ontario01-2023
Skills
- Record keeping
- Information confidentiality
- Client relations
- Data accuracy
- Compliance documentation
- Attention to detail
- Time management
- Microsoft Word / Excel
Timeline
Veterinary Assistant/Receptionist
Westoak Animal Hospital
01.2022 - Current
Customer Service Representative
SAIL Outdoors
10.2019 - 01.2022
Garden Center Associate
Paterno Nurseries
05.2016 - Current
Certificate - Veterinary Office Administration
Mohawk College of Applied Arts And Technology