Breanne Trew
Burlington,ON
Summary
Dependable and detail-oriented professional adept in veterinary care and communication skills. Level-headed and able to work well in high-pressure situations. Efficient in managing records and problem-solving with a keen ability to enhance customer satisfaction and enhance operational efficiency.
Overview
9
9
years of professional experience
Work History
Veterinary Assistant/Receptionist
Westoak Animal Hospital
01.2022 - Current
- Managed fast-paced front desk including multi-line phone system, email correspondence, and maintaining accurate medical records
- Provided support to clients including addressing concerns, resolving issues and providing education
- Conducted working interviews and trained/mentored new staff
- Assisted during examinations and procedures while safely restraining animals
- Cleaned and disinfected exam areas, surgical equipment/tools, and kennels
- Administered medications to animals in treatment and documented conditions
Garden Centre Associate
Paterno Nurseries
05.2016 - Current
- Managed customer inquiries regarding different products/services in person and over the phone
- Executed detailed cash and credit transactions including processing warranties
- Ensured customer satisfaction by advising clients and solving problems
- Cared for live product including watering, pruning, planting and refilling stock
- Lifted and loaded heavy product
Customer Service Representative
SAIL
11.2019 - 01.2022
- Assisted large volume of customers with a positive attitude and focus on customer satisfaction and problem solving
- Managed multi-line phone system, email and internal/external communications
- Completed accurate transactions including returns, exchanges, warranties, merchandising and licensing
- Productively trained and mentored new associates
Education
Certificate - Veterinary Office Management
Mohawk College of Applied Arts And Technology
Hamilton, ON01-2023
Skills
- Verbal, written, and electronic communications
- Organization
- Detail-oriented
- Animal care
- Medical recordkeeping
- Client education
- Quick learner
Timeline
Veterinary Assistant/Receptionist
Westoak Animal Hospital
01.2022 - Current
Customer Service Representative
SAIL
11.2019 - 01.2022
Garden Centre Associate
Paterno Nurseries
05.2016 - Current
Certificate - Veterinary Office Management
Mohawk College of Applied Arts And Technology
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