Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
References
Certification
Timeline
Generic

BREANNE LOWE

EDMONTON,AB

Summary

Highly skilled and experienced professional with a decade of experience in the tech support industry, now seeking a social work role. Passionate about community betterment, the goal is to utilize problem-solving and communication skills to make a positive impact on individuals and society.

Overview

12
12
years of professional experience
1
1
Certification

Work History

DELIVERY DRIVER

Panago Pizza Ellerslie
11.2023 - 04.2024
  • Completed 10-20 on-time deliveries each shift by choosing best and most efficient routes.
  • Food safety and driving safety are top priority in this role.
  • Additional responsibilities at Panago Pizza included opening, doing prep work and handling food

TIER 2 TECHNICAL ANALYST

Accurate Network Services
02.2020 - 11.2023
  • Maintaining numerous clients across various companies facilitated an acquisition of skills necessary to manage many different applications and operate within the high-speed environment.
  • Managed servers, worked within PowerShell, and network configurations and attained expertise in Microsoft 365 apps.
  • There was a responsibility to take on any technical problem, being assigned tickets at random and working with my team to solve many complex technical issues.
  • Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.

SERVICE DESK

Xform IT
09.2017 - 02.2020
  • Streamlined service desk operations for improved efficiency and response times for hundreds of NorQuest staff members.
  • Technical troubleshooting, problem solving and first-tier incident resolution
  • Deploying, configuring, and troubleshooting desk-side hardware including desktops, laptops, tablets, and cell phones

CASHIER, ORCHARD FORMAN, SERVER

Multiple Employers
08.2014 - 08.2017
  • While I went to school for Diploma of Fine Arts in Victoria, I worked as a server and bartender at India Bistro, as a grocery and deli clerk at Save-On-Foods and as a foreman at Orchard Pros Logistics. During this time, I worked effectively in fast-paced environments.

COMPUTER COMMONS / SERVICE DESK

NorQuest College
09.2012 - 08.2014
  • Working in Computer Commons responsibility included assisting students in the computer lab. Working with many ESL and LINC students assisting them to begin learning in a new country.
  • The Service Desk role was more technically advanced and I assisted hundreds of staff with their technical needs.
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.

Education

Courses
Edmonton

Diploma of Fine Arts (Incomplete) - Fine Arts

Vancouver Island School of Art
Victoria
06.2016

High School Diploma -

Harry Ainlay Highschool
Edmonton
06.2009

Skills

  • Highly empathetic, customer-first attitude
  • Effective in both collaborative and independent settings
  • Proficient in establishing and sustaining strong client rapport
  • Creating procedural documentation and updating knowledgebase articles
  • Installing, configuring, maintaining & troubleshooting various hardware and software
  • Exceptional customer service
  • Excellent communication skills
  • Experience managing, creating, and deleting accounts within Active Directory & Exchange
  • ServiceNow ticketing software and Auto Task ticketing software
  • File restore and backup practices
  • Valid Driver's License and current driving abstract

Accomplishments

    Academic Upgrading

  • 2023-2024
  • 80% Average upon completion

Volunteer Experience

  • Holy Trinity Christian Church, The Mustard Seed
  • Donation Centre/warehouse, The Mustard Seed
  • Wings of Providence Woman's Shelter
  • Mosaic Center, The Mustard Seed

References

References available upon request.

Certification

  • Standard First Aid with Basic Life Support (BLS)
  • CPR level C and HCP
  • Indigenous Canada (U Of A) Certification
  • Privacy Awareness in Healthcare
  • ProServe Liquor Staff Training
  • ProTect Security Training
  • HDI Support center analyst
  • Mobile Device Security
  • Social Engineering
  • Removable Media Security

Timeline

DELIVERY DRIVER

Panago Pizza Ellerslie
11.2023 - 04.2024

TIER 2 TECHNICAL ANALYST

Accurate Network Services
02.2020 - 11.2023

SERVICE DESK

Xform IT
09.2017 - 02.2020

CASHIER, ORCHARD FORMAN, SERVER

Multiple Employers
08.2014 - 08.2017

COMPUTER COMMONS / SERVICE DESK

NorQuest College
09.2012 - 08.2014

Courses

Diploma of Fine Arts (Incomplete) - Fine Arts

Vancouver Island School of Art

High School Diploma -

Harry Ainlay Highschool

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BREANNE LOWE