BREANNE LOWE
EDMONTON,AB
Summary
Highly skilled and experienced professional with a decade of experience in the tech support industry, now seeking a social work role. Passionate about community betterment, the goal is to utilize problem-solving and communication skills to make a positive impact on individuals and society.
Overview
12
12
years of professional experience
1
1
Certification
Work History
DELIVERY DRIVER
Panago Pizza Ellerslie
11.2023 - 04.2024
- Completed 10-20 on-time deliveries each shift by choosing best and most efficient routes.
- Food safety and driving safety are top priority in this role.
- Additional responsibilities at Panago Pizza included opening, doing prep work and handling food
TIER 2 TECHNICAL ANALYST
Accurate Network Services
02.2020 - 11.2023
- Maintaining numerous clients across various companies facilitated an acquisition of skills necessary to manage many different applications and operate within the high-speed environment.
- Managed servers, worked within PowerShell, and network configurations and attained expertise in Microsoft 365 apps.
- There was a responsibility to take on any technical problem, being assigned tickets at random and working with my team to solve many complex technical issues.
- Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
SERVICE DESK
Xform IT
09.2017 - 02.2020
- Streamlined service desk operations for improved efficiency and response times for hundreds of NorQuest staff members.
- Technical troubleshooting, problem solving and first-tier incident resolution
- Deploying, configuring, and troubleshooting desk-side hardware including desktops, laptops, tablets, and cell phones
CASHIER, ORCHARD FORMAN, SERVER
Multiple Employers
08.2014 - 08.2017
- While I went to school for Diploma of Fine Arts in Victoria, I worked as a server and bartender at India Bistro, as a grocery and deli clerk at Save-On-Foods and as a foreman at Orchard Pros Logistics. During this time, I worked effectively in fast-paced environments.
COMPUTER COMMONS / SERVICE DESK
NorQuest College
09.2012 - 08.2014
- Working in Computer Commons responsibility included assisting students in the computer lab. Working with many ESL and LINC students assisting them to begin learning in a new country.
- The Service Desk role was more technically advanced and I assisted hundreds of staff with their technical needs.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
Education
Courses
EdmontonDiploma of Fine Arts (Incomplete) - Fine Arts
Vancouver Island School of Art
Victoria06.2016
High School Diploma -
Harry Ainlay Highschool
Edmonton06.2009
Skills
- Highly empathetic, customer-first attitude
- Effective in both collaborative and independent settings
- Proficient in establishing and sustaining strong client rapport
- Creating procedural documentation and updating knowledgebase articles
- Installing, configuring, maintaining & troubleshooting various hardware and software
- Exceptional customer service
- Excellent communication skills
- Experience managing, creating, and deleting accounts within Active Directory & Exchange
- ServiceNow ticketing software and Auto Task ticketing software
- File restore and backup practices
- Valid Driver's License and current driving abstract
Accomplishments
- 2023-2024
- 80% Average upon completion
Academic Upgrading
Volunteer Experience
- Holy Trinity Christian Church, The Mustard Seed
- Donation Centre/warehouse, The Mustard Seed
- Wings of Providence Woman's Shelter
- Mosaic Center, The Mustard Seed
References
References available upon request.
Certification
- Standard First Aid with Basic Life Support (BLS)
- CPR level C and HCP
- Indigenous Canada (U Of A) Certification
- Privacy Awareness in Healthcare
- ProServe Liquor Staff Training
- ProTect Security Training
- HDI Support center analyst
- Mobile Device Security
- Social Engineering
- Removable Media Security
Timeline
DELIVERY DRIVER
Panago Pizza Ellerslie
11.2023 - 04.2024
TIER 2 TECHNICAL ANALYST
Accurate Network Services
02.2020 - 11.2023
SERVICE DESK
Xform IT
09.2017 - 02.2020
CASHIER, ORCHARD FORMAN, SERVER
Multiple Employers
08.2014 - 08.2017
COMPUTER COMMONS / SERVICE DESK
NorQuest College
09.2012 - 08.2014
Courses
Diploma of Fine Arts (Incomplete) - Fine Arts
Vancouver Island School of Art
High School Diploma -
Harry Ainlay Highschool