Breanne Garvey-Bernal
Eastvale
Overview
5
5
years of professional experience
Work History
911 Emergency Dispatcher
Riverside Sheriff Department
09.2024 - Current
- Received and prioritized emergency calls, ensuring rapid response to critical situations.
- Utilized computer-aided dispatch systems to track and coordinate first responders effectively.
- Monitored multiple radio channels, providing real-time updates to field personnel during emergencies.
- Assisted in training new dispatchers, fostering a collaborative learning environment.
- Maintained detailed logs of incidents, ensuring compliance with regulatory standards and procedures.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Customer Service Representative
Downs Energy
07.2022 - 09.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on service protocols and company policies.
- Developed streamlined processes to enhance response times for customer support requests.
- Utilized CRM software to track customer interactions and ensure accurate record-keeping.
- Worked after hours on call to ensure customers were helped 24/7.
Funeral Arranger
Mark B. Shaw & Aaron Cremation
10.2020 - 02.2022
- Managed arrangements for funeral and cremation services.
- Direct services
- Exhibited professionalism in demanding situations.
- Managed and mediated family grievances effectively.
- Ensured deceased were presentable for funeral ceremonies through careful dressing and makeup application.
- Facilitated transfer of decedents across coroner, crematory, and cemetery locations.
Receptionist
Tamshell Precision Machining
03.2020 - 07.2020
- Assisted visitors entering the office.
- Verified system entries for parts and data accuracy.
- Managed document filing and facilitated their digital entry into system.
Education
Bachelor of Science - Criminal Justice
Platt College
Ontario, CA12.2022
Diploma - Criminal Justice
Platt College
Ontario, CA06.2019
Associates of Science - Math and Science
Norco College
Norco, CA06.2016
Associates of Science - Social and Behavioral Studies
Norco College
Norco, CA06.2016
Skills
- Fast learner
- Trustworthy
- Responsible
- Eager to learn
- Team player
- Self-motivated
- Patience and tolerance
- Memory retention
- Prioritization
- Typing speed
- Situational awareness
- Information gathering
- Assertiveness
- Geographical expertise
- Problem-solving
- Works Well Under Pressure
- Active listening
- Stress tolerance
- Information intake
- Map reading skills
- Data entry
- Computer-aided dispatching
Timeline
911 Emergency Dispatcher
Riverside Sheriff Department
09.2024 - Current
Customer Service Representative
Downs Energy
07.2022 - 09.2024
Funeral Arranger
Mark B. Shaw & Aaron Cremation
10.2020 - 02.2022
Receptionist
Tamshell Precision Machining
03.2020 - 07.2020
Bachelor of Science - Criminal Justice
Platt College
Diploma - Criminal Justice
Platt College
Associates of Science - Math and Science
Norco College
Associates of Science - Social and Behavioral Studies
Norco College
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