Suzie Boersma
Armstrong,BC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong leader and problem-solver. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
CSR-Customer Service Representative
Canadian Imperial Bank Of Commerce
02.2017 - 10.2022
- Head Teller; All banking transactions; including deposits. withdrawals and transfers
- Bill and credit card payments, bank drafts, loan and mortgage payments and payouts
- TFSA transfers, form completions. Faxing and scanning to correct departments
- Ordering and maintaining currency for the branch; shipments out, including cash, parcels and courier bags
- Trained new employees, closing duties of balancing, making sure all cash is away, vaults are closed, alarms are set
- Looked after estate files, up to 20 at a time; ordering inventory from multiple vendors
- Health and Safety Advisor
- Headed the BC Children's Hospital Run for the Cure Fundraising
- 2018 Awarded the Okanagan Spirit Award
- 2020 Awarded the BEAT (Best Effort, Attitude, Team work) Award
Sales Representative
Sussex Insurance
05.2013 - 08.2016
- All ICBC Autoplan transactions
- Selling private policies; Aviva, Beacon, Hagerty, Open Skies, Marine, Chutter, Swerve and TUGO
- Ordering ICBC inventory, doing reconcilliations
- Entering and returning lost/stolen declarations, defective and obsolete decals
- Respond to inbound calls, faxes and e-mails; sending mail and courier
- Closing duties- End of day balancing, counting float, printing drafts, closing POS machine and setting alarm
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
Sales Representative
HUB International Barton Insurance
03.2008 - 05.2013
- All ICBC Autoplan transactions
- Selling and invoicing Aviva Elite, Beacon, Hagerty, Family Insurance Solutions, Colwood replacement policies, travel insurance (TIC & Travel Underwriters)
- Morgans and speedy glass policies, motor vehicle transactions
- Renew and new learners driver licenses eye exams, BCID and Care cards
- Follow up on monthly renewals for Aviva Elite and Beacon policies
- Ordering ICBC inventory and doing reconcilliations; entering and returning Lost/Stolen declarations, defective and obsolete decals
- Respond to inbound calls, faxes and e-mails; sending mail and courier
- Closing duties- end of day balancing, counting float, printing drafts, closing POS machines and setting alarm
Sales Representative
Vernon Insurance
07.2007 - 03.2008
- ICBC Renewals, transfers, out of province vehicles
- Dealer registrations; IPRE vehicles
- House insurance payments using cash and debit machines
- Answering phones and transfers to voicemail
- Inventory and batch checking
- Opening duties- logging into Session Manager, money in cash drawers and opening of mail and courier
- Closing duties- decals, money and documents into safe
- Familiar with Extra Net, Gold Book, VIC Finder and most ICBC aids and services
Cashier/Customer Service Associate
Video Express
01.2006 - 07.2007
- Greeted customers entering store and responded promptly to customer needs.
- Trained new employees
- Rental and sales of Movies, Games and Consoles
- Opening and closing duties including alarm system and bank deposits; end of shift and end of day computer print outs and money drops
- Movie pulls and transferring out of system
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Stocker
Auld Phillips Warehouse
09.2002 - 05.2003
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Packed clothes of five to seventeen stores to be delivered by courier
- Manifest processing; hand and computer printed labels for courier
- Unpack and unwrap, hang clothes on roll rack then to hanging racks
- Sizing, counting, pricing, sales pricing and distribution of clothes
- Unloading and reloading of delivery trucks
- Picked and packed order items.
- Maintained effective team member communication.
Cashier/Customer Service Associate
Video Village
06.1992 - 02.2001
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Trained new employees
- Video Vendor IV computer experience
- Rental of movies, games and consoles
- Opening and closing duties included alarm system and bank deposits
- Kept track of inventory supplies and clean up
- Became Assistant Manager in July 1998
Education
English 100
Okanagan College
Vernon, BC12.2016
Cultural Anthropology
Okanagan College
Vernon, BC12.2016
History 1900-1945
Okanagan College
Vernon, BC12.2016
Fundamentals of Insurance
Okanagan College
Vernon, BC2007
High School Diploma -
Sardis Senior Secondary School
Sardis, BC06.1992
Skills
- Organization and Time Management
- Excellent Communication
- Multitasking
- Decision-Making
- Customer Service
- Task Prioritization
- Friendly, Positive Attitude
- Dependable and Responsible
Timeline
CSR-Customer Service Representative
Canadian Imperial Bank Of Commerce
02.2017 - 10.2022
Sales Representative
Sussex Insurance
05.2013 - 08.2016
Sales Representative
HUB International Barton Insurance
03.2008 - 05.2013
Sales Representative
Vernon Insurance
07.2007 - 03.2008
Cashier/Customer Service Associate
Video Express
01.2006 - 07.2007
Stocker
Auld Phillips Warehouse
09.2002 - 05.2003
Cashier/Customer Service Associate
Video Village
06.1992 - 02.2001
English 100
Okanagan College
Cultural Anthropology
Okanagan College
History 1900-1945
Okanagan College
Fundamentals of Insurance
Okanagan College
High School Diploma -
Sardis Senior Secondary School
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