Breanna Rodriguez
Los Angeles
Summary
Dynamic Practice Coordinator with a proven track record at Behavioral Health Practice Services, excelling in customer service and appointment scheduling. Demonstrated leadership in enhancing patient flow and accuracy in medical records, while effectively managing operations and training initiatives. Skilled in Microsoft Excel, I thrive in fast-paced environments, ensuring seamless communication and efficiency.
Overview
10
10
years of professional experience
Work History
Practice Coordinator
Behavioral Health Practice Services
Glendale
02.2025 - Current
- Schedule appointments and manage daily patient flow
- Verify insurance, process payments, and assist with billing and coding
- Obtain and maintain accurate patient medical records
- Handle phone calls, correspondence, and front desk duties
- Ensure a positive and professional experience for all patients
- Use electronic health record (EHR) systems to update patient information
Supervisor of Operations
Intercon Security
Pasadena
10.2022 - 02.2026
- Led project teams focused on continuous improvement efforts across various business functions, achieving significant gains in effectiveness.
- Developed training programs for new hires, enhancing their skills and knowledge while accelerating their integration into the team.
- Created custom reports and visualizations to support decision-making processes.
- Developed written documents and reports related to programs and operations.
Dispatcher
Intercon Security
Pasadena
08.2020 - 02.2026
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need
- Directed dispatching, routing, and tracking of Officers
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Human Resources Assistant
LAUSD Beyond The Bell
Los Angeles
06.2019 - 02.2026
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
Laborer Fire Watch
Irwin Industries Construction
Carson
04.2016 - 01.2017
- Maintain a safe perimeter
- Coordinate with site supervisors, safety officer and welders
- Document inspections or incidents if required
- Monitor work areas where hot work is being performed
Education
High School Diploma -
East Los Angeles Skills Center
Los Angeles10.2002
Skills
- Customer service
- Communication skills
- Computer literacy
- Time management
- Microsoft word
- Microsoft excel
- Leadership
- Documentation review
- Safety Management
- Appointment scheduling
- Decision support reporting
- Office administration
Timeline
Practice Coordinator
Behavioral Health Practice Services
02.2025 - Current
Supervisor of Operations
Intercon Security
10.2022 - 02.2026
Dispatcher
Intercon Security
08.2020 - 02.2026
Human Resources Assistant
LAUSD Beyond The Bell
06.2019 - 02.2026
Laborer Fire Watch
Irwin Industries Construction
04.2016 - 01.2017
High School Diploma -
East Los Angeles Skills Center