Breanna Loucks
Lakehurst,ON
Summary
Previously attended Trent University to study psychology, and now enrolled in real estate studies at Humber College. Knowledgeable and dedicated customer service professional with extensive experience in the food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Store and Customer Service
Mclean's Berry Farm
06.2023 - Current
- Trained new employees on company policies and procedures, resulting in improved performance metrics.
- Responsible for the operations within the retail store including opening and closing of store, food handling duties, store displays and aesthetics.
- Enhanced customer satisfaction by addressing and resolving inquiries and complaints in a timely manner.
- Streamlined communication for efficient problem-solving, ensuring prompt responses to customer queries.
- Supported team members with conflict resolution skills, leading to a more cohesive work environment.
- Maintained an organized workspace, enabling quick access to necessary information for improved productivity during customer interactions.
- Contributed to the creation of a positive workplace culture by fostering teamwork and open communication among colleagues.
- Acted as a liaison between customers and various internal departments, facilitating communication to ensure timely resolution of issues and concerns.
Housekeeper/Screener
Extendicare Lakefield
01.2022 - 01.2023
- Responsible for screening guests and residents coming in and out of the building, as well as conducting Covid19 tests
- Clean and organize rooms/laundry of residents in the home and help with anything required by residents.
- Enhanced client satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for clients and families through diligent daily housekeeping tasks.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Ensured all rooms met cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Prioritized client comfort through attentive service, responding swiftly to special requests or concerns.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for clients.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
HMR/Deli
Sobeys Incorporated
01.2020 - 01.2022
- Responsible for food preparation, ordering, scheduling, and customer service.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
Counselling
Realign & Connect
01.2019 - 01.2022
- Create a welcoming and comfortable environment for clients booked for neurofeedback
- Responsible for set up of neurofeedback system, work cash and re-scheduling of clients for appointments.
- Identified issues, analyzed information and provided solutions to problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Swim Coach
Trent Swim Club.
01.2016 - 01.2022
- Swim coach for swim school and competitive swimmers from ages 5 to 14 which included developing training schedule, training other coaches, manage parent concerns, and teaching basic swimming skills
- Reported back to head coach on progress and completed swimmers progress reports.
- Enhanced swimmer performance by implementing personalized training plans and technique corrections.
- Collaborated with other coaches to develop effective team training strategies and practice schedules.
- Developed strong relationships with swimmers and their families, creating open communication channels for feedback and goal setting.
- Implemented injury prevention measures by teaching proper warm-up techniques, stretching routines, and strength exercises.
- Promoted a healthy lifestyle among athletes by providing guidance on nutrition habits and recovery methods in addition to physical training protocols.
- Established a positive environment during practice sessions, nurturing a culture of respect, hard work, and dedication among swimmers.
Guest Experience Leader
McDonald's Inc.
01.2015 - 01.2019
- Supervised lobby and crewmembers on counter, ensure guests have a positive experience, manage customer complaints, and supervised computer ordering
- Streamlined the check-in process for improved efficiency and reduced wait times.
- Conducted regular inspections of public areas to ensure cleanliness, safety, and overall guest satisfaction.
- Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
- Worked drive thru, handled cash, responsible for closing, and ensured baked goods are supplied.
- Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
Bachelor of Arts - Psychology
Trent University
PeterboroughLicense Certificate - Real Estate
Humber College
03.2025
High School Diploma -
Holy Cross Secondary School
Peterborough, ON06.2019
Skills
- Strong communication skills that include openness and honesty
- Friendly and approachable
- Takes initiative, hardworking, productive in stressful situations, and punctual
- Able to listen and accept constructive criticism
- Complaint Handling
- Assertiveness
- Typing Speed
- Customer Focus
- Analytical Skills
- Calm Under Pressure
- Time management abilities
- Microsoft Office
Accomplishments
- Ontario Scholar
- Awarded Best Competitive Swimmer
- Awarded Best Distance Swimmer
- Exchange Program to France 2017
- Lee Valley Award at Holy Cross
Languages
English
French (some ability to communicate in French)
References
REFERENCES AVAILABLE UPON REQUEST
Hobbies and Interests
- Competitive Swimming
- Triathlons with Peterborough Pirates
- Green Belt in Karate
- Reading
- Construction
- Physical Fitness
Timeline
Store and Customer Service
Mclean's Berry Farm
06.2023 - Current
Housekeeper/Screener
Extendicare Lakefield
01.2022 - 01.2023
HMR/Deli
Sobeys Incorporated
01.2020 - 01.2022
Counselling
Realign & Connect
01.2019 - 01.2022
Swim Coach
Trent Swim Club.
01.2016 - 01.2022
Guest Experience Leader
McDonald's Inc.
01.2015 - 01.2019
Bachelor of Arts - Psychology
Trent University
License Certificate - Real Estate
Humber College
High School Diploma -
Holy Cross Secondary School
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