Breanna Kauzen
Summary
Hardworking Senior Sales Associate, successful at consistently meeting or exceeding sales targets. Personable and persuasive with effective communication skills. Assesses customer needs to deliver individualized recommendations to foster satisfaction.
Ready to apply 12 years of customer service experience to a more challenging position with room for advancement.
Highly motivated, and oriented towards customer satisfaction. Energetic and detail-oriented, with a passion of building real connections with customers.
Overview
10
10
years of professional experience
Work History
Senior Sales Associate
GameStop
09.2017 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Developed sales plans to increase market share, customer base and revenue.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Generated sales leads and cold called potential customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Handled cash register operations and customer transactions to process payments.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Informed customers of promotions to increase sales productivity and volume.
Customer Experience
Walmart
05.2020 - 01.2022
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Respite Relief
Private Care
01.2014 - 12.2016
- Maintained safe and hazard-free environments.
- Planned engaging recreational, developmental and entertainment activities.
- Prepared nutritious meals, cleaned house, laundered clothing and completed shopping tasks.
- Assisted with daily living needs such as personal hygiene.
- Assisted residents with basic activities of daily living.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Customer Care Representative
Concentrix
09.2014 - 11.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Chatham Kent Secondary School
Chatham, ON06.2011
Skills
- Marketing
- Cold Calling Abilities
- Market Understanding
- Product Knowledge
- POS System Operation
- Customer Service
- Product Merchandising
- Customer Care
- Inventory and Stocking
- Cash Handling
Timeline
Customer Experience
Walmart
05.2020 - 01.2022
Senior Sales Associate
GameStop
09.2017 - Current
Customer Care Representative
Concentrix
09.2014 - 11.2016
Respite Relief
Private Care
01.2014 - 12.2016
High School Diploma -
Chatham Kent Secondary School
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