Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breanna Horaski

Administrative Assistant
Carleton Place,ON

Summary

To obtain the Administrative Assistant/Bookkeeper position at Brawn Construction, where I can apply my strong administrative, customer service, and financial management skills to support efficient business operations.

Overview

12
12
years of professional experience

Work History

Resident Kennel Manager

Tails & Trails Country Pet Resort
12.2021 - 05.2024
  • Oversaw daily operations, delegating tasks and monitoring staff performance.
  • Managed payroll, staff scheduling, and onboarding/training of new employees.
  • Built and maintained strong client relationships via text, phone, email, and social media.
  • Collaborated with ownership to ensure service continuity and address escalated issues.

Office Assistant/Receptionist

David Burns and Associates
08.2018 - 12.2021
  • Provided administrative support including answering phones, filing, scanning, and mailing.
  • Processed data entry for revenue tracking, balanced monthly revenue, and updated yearly forecasts.
  • Used Microsoft Word, Excel, Outlook, and ACT database to support daily operations.

Client Care Specialist

VCA Canada Ottawa Veterinary Hospital
10.2020 - 07.2021
  • Managed 8 phone line operating board and high volumes of client inquiries via telephone, email, and text.
  • Scheduled appointments, processed payments, and maintained accurate financial records.
  • Provided client support with empathy and professionalism, including end-of-life care guidance.
  • Created treatment plans and updated invoices using Woofware system.

General Manager

Riverside Ruff Cuts Animal Grooming
01.2012 - 09.2014
  • Scheduled appointments, managed staff, and maintained customer relationships.
  • Oversaw financial transactions and maintained inventory of supplies.
  • Supported marketing strategy and advertising initiatives to grow the business.

Education

Advanced Diploma - Business Administration

Algonquin College
Ottawa
05.2001 -

Skills

  • Over 10 years of experience in administration, customer service, and management roles

  • Proficient in Microsoft Office Suite (Word, Excel, Outlook), ACT database, and Woofware

  • Skilled in payroll, scheduling, onboarding, and financial transactions including balancing registers

  • Strong organizational skills with the ability to multi-task and meet deadlines

  • Excellent written and verbal communication skills; experienced in conflict resolution and client relations

  • Detail-oriented and comfortable working in fast-paced professional environments

Timeline

Resident Kennel Manager

Tails & Trails Country Pet Resort
12.2021 - 05.2024

Client Care Specialist

VCA Canada Ottawa Veterinary Hospital
10.2020 - 07.2021

Office Assistant/Receptionist

David Burns and Associates
08.2018 - 12.2021

General Manager

Riverside Ruff Cuts Animal Grooming
01.2012 - 09.2014

Advanced Diploma - Business Administration

Algonquin College
05.2001 -
Breanna HoraskiAdministrative Assistant