To obtain the Administrative Assistant/Bookkeeper position at Brawn Construction, where I can apply my strong administrative, customer service, and financial management skills to support efficient business operations.
Overview
12
12
years of professional experience
Work History
Resident Kennel Manager
Tails & Trails Country Pet Resort
12.2021 - 05.2024
Oversaw daily operations, delegating tasks and monitoring staff performance.
Managed payroll, staff scheduling, and onboarding/training of new employees.
Built and maintained strong client relationships via text, phone, email, and social media.
Collaborated with ownership to ensure service continuity and address escalated issues.
Office Assistant/Receptionist
David Burns and Associates
08.2018 - 12.2021
Provided administrative support including answering phones, filing, scanning, and mailing.
Processed data entry for revenue tracking, balanced monthly revenue, and updated yearly forecasts.
Used Microsoft Word, Excel, Outlook, and ACT database to support daily operations.
Client Care Specialist
VCA Canada Ottawa Veterinary Hospital
10.2020 - 07.2021
Managed 8 phone line operating board and high volumes of client inquiries via telephone, email, and text.
Scheduled appointments, processed payments, and maintained accurate financial records.
Provided client support with empathy and professionalism, including end-of-life care guidance.
Created treatment plans and updated invoices using Woofware system.
General Manager
Riverside Ruff Cuts Animal Grooming
01.2012 - 09.2014
Scheduled appointments, managed staff, and maintained customer relationships.
Oversaw financial transactions and maintained inventory of supplies.
Supported marketing strategy and advertising initiatives to grow the business.
Education
Advanced Diploma - Business Administration
Algonquin College
Ottawa
05.2001 -
Skills
Over 10 years of experience in administration, customer service, and management roles
Proficient in Microsoft Office Suite (Word, Excel, Outlook), ACT database, and Woofware
Skilled in payroll, scheduling, onboarding, and financial transactions including balancing registers
Strong organizational skills with the ability to multi-task and meet deadlines
Excellent written and verbal communication skills; experienced in conflict resolution and client relations
Detail-oriented and comfortable working in fast-paced professional environments