Breanna Horaski
Administrative Assistant
Carleton Place,ON
Summary
To obtain the Administrative Assistant/Bookkeeper position at Brawn Construction, where I can apply my strong administrative, customer service, and financial management skills to support efficient business operations.
Overview
12
12
years of professional experience
Work History
Resident Kennel Manager
Tails & Trails Country Pet Resort
12.2021 - 05.2024
- Oversaw daily operations, delegating tasks and monitoring staff performance.
- Managed payroll, staff scheduling, and onboarding/training of new employees.
- Built and maintained strong client relationships via text, phone, email, and social media.
- Collaborated with ownership to ensure service continuity and address escalated issues.
Office Assistant/Receptionist
David Burns and Associates
08.2018 - 12.2021
- Provided administrative support including answering phones, filing, scanning, and mailing.
- Processed data entry for revenue tracking, balanced monthly revenue, and updated yearly forecasts.
- Used Microsoft Word, Excel, Outlook, and ACT database to support daily operations.
Client Care Specialist
VCA Canada Ottawa Veterinary Hospital
10.2020 - 07.2021
- Managed 8 phone line operating board and high volumes of client inquiries via telephone, email, and text.
- Scheduled appointments, processed payments, and maintained accurate financial records.
- Provided client support with empathy and professionalism, including end-of-life care guidance.
- Created treatment plans and updated invoices using Woofware system.
General Manager
Riverside Ruff Cuts Animal Grooming
01.2012 - 09.2014
- Scheduled appointments, managed staff, and maintained customer relationships.
- Oversaw financial transactions and maintained inventory of supplies.
- Supported marketing strategy and advertising initiatives to grow the business.
Education
Advanced Diploma - Business Administration
Algonquin College
Ottawa 05.2001 -
Skills
- Over 10 years of experience in administration, customer service, and management roles
- Proficient in Microsoft Office Suite (Word, Excel, Outlook), ACT database, and Woofware
- Skilled in payroll, scheduling, onboarding, and financial transactions including balancing registers
- Strong organizational skills with the ability to multi-task and meet deadlines
- Excellent written and verbal communication skills; experienced in conflict resolution and client relations
- Detail-oriented and comfortable working in fast-paced professional environments
Timeline
Resident Kennel Manager
Tails & Trails Country Pet Resort
12.2021 - 05.2024
Client Care Specialist
VCA Canada Ottawa Veterinary Hospital
10.2020 - 07.2021
Office Assistant/Receptionist
David Burns and Associates
08.2018 - 12.2021
General Manager
Riverside Ruff Cuts Animal Grooming
01.2012 - 09.2014
Advanced Diploma - Business Administration
Algonquin College
05.2001 -