Breanna Hobbs
Peterborough,Ontario
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
4
4
years of professional experience
Work History
Service Adviser
The Hot Tub People
01.2024 - Current
- Enhanced customer satisfaction by promptly addressing service inquiries and resolving issues.
- Streamlined the service process for increased efficiency, resulting in shorter wait times for customers.
- Developed strong relationships with clients through clear communication and timely followups.
- Coordinated with technicians to ensure accurate diagnosis and timely repairs, effectively reducing repair turnaround time.
- Collaborated with sales team to identify potential up-sell opportunities, maximizing revenue from existing customers.
- Implemented new scheduling system that optimized appointment bookings, reducing missed appointments and increasing productivity.
- Increased repeat business by providing exceptional customer service and anticipating client needs.
Front Desk Receptionist
The Hot Tub People
06.2023 - 01.2024
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Warehouse Administrative Assistant/Warehouse Staff
THE HOT TUB PEOPLE
11.2021 - 02.2023
- Scheduled and confirmed appointments for clients and customers
- Ordered and dispensed supplies to maintain office inventory
- Located and attached appropriate files to incoming correspondence requiring replies
- Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs
- Did by others to check for correct spelling and grammar, ensure that company format policies were followed and recommend revisions
- Packaged and sealed products according to order size and specifications
- Used straps and ropes to secure stacks of packages on trucks
- Loaded and unloaded shipments from delivery trucks after completing order documentation
- Filled out and submitted customer invoices for verification
- Replenished shelves with incoming stock orders and performed daily spot checks on inventory
- Moved products and equipment to appropriate locations to maintain workspace cleanliness
- Inspected products for defects and damages and reported discarded items to supervisors.
Hostess
ONE EYED JACKS
07.2020 - 10.2020
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Engaged with guests to maximize satisfaction with food and service
- Monitored restaurant activity to determine seating and dining flow
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Helped FOH team members, maintaining positive working relationships
- Presented positive first impression of establishment's high standards by delivering exceptional service
- Conversed with members and guests in outgoing and friendly manner
- Distributed, collected, and organized printed menus
- Processed phone and online orders, keeping food hot and fresh until picked up
- Maintained clean and neat workplace and dining room area.
Education
High School Diploma -
Adam Scott Vocational Institute
Peterborough, OntarioDiploma - Community Justice Services
Fleming College
Peterborough, OntarioSkills
- Decision Making
- Excellent Communication
- Up-selling Techniques
- Organizational Skills
- Performance Monitoring
- Conflict Resolution
- Critical Thinking
- Computer Literacy
- Stress Management
- Data Entry Accuracy
- Interpersonal Skills
- Telephone Etiquette
Languages
English
Full Professional
awards & honors
- Honor Roll Student
personal information
BREANNA HOBBS, (705) 772-2646, Breanna8182@icloud.com, Peterborough, Ontario, K9J1H8
Timeline
Service Adviser
The Hot Tub People
01.2024 - Current
Front Desk Receptionist
The Hot Tub People
06.2023 - 01.2024
Warehouse Administrative Assistant/Warehouse Staff
THE HOT TUB PEOPLE
11.2021 - 02.2023
Hostess
ONE EYED JACKS
07.2020 - 10.2020
High School Diploma -
Adam Scott Vocational Institute
Diploma - Community Justice Services
Fleming College
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