Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Breanna Hinves

Sault Ste. Marie,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager to deepen my understanding of our Anishinaabe culture and help better serve our community.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Case Aide

Nogdawindamin Family And Community Services
04.2024 - Current
  • Conducted baby visits to assess home environment.
  • Supervised access between parents and their infants/ children in care.
  • Maintained up-to-date client records, ensuring accurate and timely reporting.
  • Coordinated transportation arrangements for clients when needed.
  • Developed strong rapport with clients by demonstrating empathy, active listening, and effective communication skills.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.

Customer Support

OLG
07.2020 - 03.2024
  • Proficient computer skills
  • Received/ placed customer service calls
  • Handled threats and difficult calls calmly
  • Took notes of all interactions
  • Patient and compassionate with customers
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.

Customer Service Rep

Arkley Corp
11.2019 - 03.2020
  • Received customer service calls
  • Resolved customer complaints
  • Placed customer service calls
  • Managed high-volume data and record keeping
  • Managed email communications with clients
  • Scheduled technician appointments

Education

High School Diploma -

Notre Dame Du Sault
Sault Ste. Marie, ON
06.2018

Skills

  • Able to communicate effectively, both verbally and written (French and English)
  • Great organization skills
  • Quick learner
  • Proficient with Microsoft (Word, Excel, PowerPoint)
  • Great ability to multitask
  • Flexible and adaptable
  • Schedule and time management
  • Organizing and categorizing
  • Opening and closing procedures
  • Complex problem-solving
  • Organizing and categorizing
  • Opening and closing procedures
  • Complex problem-solving
  • Organizing and categorizing

Certification

Valid G Driver's License / Standard First Aid / CPR Level C / The Code and AODA / Health and Safety in 4 Steps / Retail Sales / WHMIS / Bilingual Certificate / New Workers Training (No Certificate)

Additional Information

  • Former Alternative Care Resource at Nogdawindamin, supporting child and youth placements.
  • High school co-op at a childcare centre, assisting with daily care and development activities.

Timeline

Case Aide

Nogdawindamin Family And Community Services
04.2024 - Current

Customer Support

OLG
07.2020 - 03.2024

Customer Service Rep

Arkley Corp
11.2019 - 03.2020

High School Diploma -

Notre Dame Du Sault

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Breanna Hinves