Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Breanna Finikin

Stouffville,ON

Summary

Dynamic and results-oriented professional with extensive experience in customer service and cash management, notably at Canadian Tire. Excelled in staff coordination and training, significantly enhancing team efficiency and customer satisfaction. Skilled in complaint resolution and cash handling, demonstrating exceptional interpersonal communication and a commitment to excellence.

Overview

7
7
years of professional experience

Work History

Cash/Customer Service Manager

Canadian Tire
Stouffville, Ontario
11.2023 - Current
  • Performed daily cash balancing activities ensuring accuracy of figures reported at end of day.
  • Completed end-of-day reconciliation tasks including cash balancing and deposit preparation.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Completed weekly schedules through strategic staffing allocation.

Customer Service Representative

Canadian Tire
Stouffville, Ontario
03.2022 - 11.2023
  • Provided accurate information about products and services to customers.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Processed payments and refunds for customers as needed.
  • Provided customer service support by answering phones and responding to inquiries.
  • Provided customer service including cashiering, merchandising and restocking shelves.

Front Desk Receptionist

Best Way Stone
Uxbridge, Ontario
04.2021 - 12.2021
  • Performed basic bookkeeping tasks and issued invoices as needed.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Responded to customer inquiries via phone, email, and in person.

Cashier

Canadian Tire
Stouffville, Ontario
04.2018 - 04.2020
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Processed sales transactions to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Supervisor

Shoppers Drug Mart
Stouffville, Ontario
04.2018 - 09.2018
  • Counted and balanced registers.
  • Assisted in training new employees on product knowledge, customer service and cash handling procedures.
  • Oversaw daily cash handling procedures, ensuring accuracy in transactions and deposits.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
  • Used Point of Sale register system to complete transactions.

Education

Complete Makeup Artistry

CMU: College of Makeup Art And Design
Toronto, ON
12-2022

High School Diploma -

Stouffville District Secondary School
Stouffville, ON
06-2019

Skills

  • Staffing coordination
  • Complaint resolution
  • Training and mentoring
  • Exceptional interpersonal communication
  • Handling escalations
  • Cash handling
  • Focused on customer satisfaction
  • Shift scheduling
  • Time management

Affiliations

  • I enjoy Hockey, I have been playing for 12 years and currently play in a Sunday night womens league in my town.
  • Enjoy a healthy lifestyle and attending the gym

References

References available upon request.

Timeline

Cash/Customer Service Manager

Canadian Tire
11.2023 - Current

Customer Service Representative

Canadian Tire
03.2022 - 11.2023

Front Desk Receptionist

Best Way Stone
04.2021 - 12.2021

Cashier

Canadian Tire
04.2018 - 04.2020

Supervisor

Shoppers Drug Mart
04.2018 - 09.2018

Complete Makeup Artistry

CMU: College of Makeup Art And Design

High School Diploma -

Stouffville District Secondary School

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Breanna Finikin