Breanna Estevez
Alhambra
Summary
Dynamic Radiology Medical Receptionist with proven expertise at Inter-Community Hospital in enhancing patient satisfaction through exceptional customer service and meticulous attention to detail. Skilled in insurance verification and patient scheduling, I excel in coordinating care and maintaining HIPAA compliance, ensuring a seamless experience for patients and medical staff alike.
Overview
3
3
years of professional experience
Work History
Radiology Medical Receptionist
Inter-Community Hospital
12.2024 - Current
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Coordinated communication between patients, radiologists, and medical staff to ensure seamless operations.
- Processed insurance verification and authorization requests to facilitate timely patient care.
- Assisted patients with check-in procedures, enhancing overall patient experience and satisfaction.
- Maintained a clean and organized reception area for optimal patient comfort during their visits.
- Increased patient retention rates with exceptional customer service skills when addressing concerns or complaints professionally and courteously.
Diagnostic Radiology Receptionist
Huntington Hill Imaging Center
10.2022 - Current
- Greeted patients and visitors, ensuring a welcoming environment in radiology department.
- Scheduled appointments using electronic health record (EHR) systems to optimize patient flow.
- Collected and verified patient information, maintaining accuracy for efficient processing.
- Assisted patients with check-in procedures, enhancing overall patient experience.
- Coordinated communication between medical staff and patients regarding procedures and appointments.
- Managed incoming calls, directing inquiries to appropriate departments for prompt resolution.
- Maintained organized records and files, supporting administrative efficiency within the office.
- Maintained a clean and organized reception area, creating a welcoming environment for patients and visitors.
Education
High School Diploma
Woodrow Wilson High School
Los Angeles, CA06-2014
Skills
- HIPAA compliance
- Patient confidentiality
- Patient scheduling
- Patient registration
- Insurance verification
- Document management
- Radiology procedures
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Active listening
- Electronic health records
- Patient care coordination
- Self motivation
- Medical terminology
- Clerical skills
- Appointment scheduling
- Telephone etiquette
- Keyboarding
Timeline
Radiology Medical Receptionist
Inter-Community Hospital
12.2024 - Current
Diagnostic Radiology Receptionist
Huntington Hill Imaging Center
10.2022 - Current
High School Diploma
Woodrow Wilson High School
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