Breanna Ellis
Mississauga,ON
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
5
5
years of professional experience
Work History
SUPERVISOR
Toys R Us
01.2024 - Current
- Executed store opening and closing procedures to facilitate daily operations.
- De-escalated customer concerns, providing quick and effective solutions to enhance satisfaction and retention.
- Assist in executing merchandising strategies ensuring product displays are visually appealing and aligned with sales goals.
- Monitor inventory levels, coordinate restocking, and assist in loss prevention strategies.
- Train new employees in company policies and customer service standards.
- Support management in enforcing store policies, maintaining safety protocols and improving overall efficiency.
- Provided timely feedback to employees on performance and developmental needs.
- Organized weekly team meetings to discuss sales targets, operational plans and strategies for success.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
World Sales Leader
Toys R Us
05.2024 - Current
- Increased customer engagement to drive interest and boost sales opportunities.
- Delivered exceptional customer service by addressing concerns promptly and proactively offering solutions to issues that arose during complex transactions.
- Increased sales revenue by implementing strategic sales plans and monitoring market trends.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Cashier/Customer Service Representative
Toys R Us
01.2020 - Current
- Providing exceptional customer service by assisting shoppers with product inquiries, locating items, and offering recommendations.
- Processed customer transactions efficiently, including cash, credit, and gift card payments.
- Managed returns, exchanges, and resolved customer concerns with professionalism and efficiency.
- Gained experience in loss prevention techniques and store security measures.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Education
High School Graduate -
West Credit Secondary School
Mississauga, ON06.2019
No Degree - Office Administration Health Services
Sheridan College Institute of Technology And Advanced Learning
Mississauga, ONSkills
- Training and mentoring
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Team building
- Relationship building
- Policy enforcement
- Task delegation
- Time management
- Problem-solving
- Multitasking Abilities
Languages
English
Native or Bilingual
Timeline
World Sales Leader
Toys R Us
05.2024 - Current
SUPERVISOR
Toys R Us
01.2024 - Current
Cashier/Customer Service Representative
Toys R Us
01.2020 - Current
High School Graduate -
West Credit Secondary School
No Degree - Office Administration Health Services
Sheridan College Institute of Technology And Advanced Learning
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