Breanna Collins-Pearson
BELLEVILLE,ON
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Key Holder
Mind Games
Belleville, ON
11.2025 - Current
- Managed cash handling procedures, ensuring accuracy in financial transactions and deposits.
- Implemented merchandising strategies to enhance product visibility and drive sales performance.
- Developed promotional displays that aligned with seasonal campaigns to attract customers.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Dispatcher/Customer Service
Total TakeOut Delivery
Belleville, ON
01.2012 - Current
- Coordinated dispatch operations to ensure timely delivery of customer orders.
- Optimized routing strategies to enhance delivery efficiency and reduce travel time.
- Monitored real-time order status and communicated updates to delivery personnel.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Guest Experience Manager
McDonald's
Belleville, ON
02.2015 - 09.2018
- Enhanced guest satisfaction through effective management of service quality and team performance.
- Mentored staff in best practices for customer interaction and conflict resolution strategies.
- Fostered a culture of teamwork, resulting in improved morale and heightened service standards across locations.
Cleaner/Maintenance
K & K Cleaning
Belleville, ON
01.2011 - 01.2017
- Maintained cleanliness in diverse environments, ensuring high standards of hygiene and safety.
- Operated cleaning equipment, including floor scrubbers and vacuum cleaners, to maximize efficiency.
- Inspected completed work for quality assurance, addressing discrepancies promptly.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Education
Quinte Secondary School
Belleville, ON06.2017
Skills
Customer service
Cash handling accuracy
Training and mentoring
Store maintenance
Bank deposits
Team training and development
Retail operations
Flexible work schedule
Languages
English
Native or Bilingual
Certification
Smart Serve Certified - AGCO
Timeline
Key Holder
Mind Games
11.2025 - Current
Guest Experience Manager
McDonald's
02.2015 - 09.2018
Dispatcher/Customer Service
Total TakeOut Delivery
01.2012 - Current
Cleaner/Maintenance
K & K Cleaning
01.2011 - 01.2017
Quinte Secondary School